Sabrina Spence
Montego Bay,St. James
Summary
Dedicated housekeeping professional with extensive experience at Hilton Garden Inn, excelling in maintaining pristine environments and enhancing guest satisfaction. Proven teamwork and self-inspection skills ensure high standards of cleanliness. Recognized for exceeding expectations through efficient task management and attention to detail, fostering a welcoming atmosphere for all guests.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Staffing Solution - Housekeeper / Self Inspect H2B
Hilton Garden Inn Hotel
12.2024 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Waterloo Hospitality - Housekeeper H2B
Hawks Cay Resort and Marina
11.2022 - 08.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Waterloo Hospitality - Housekeeper H2B
Golden Nugget Lake Charles Hotel & Casino
01.2021 - 08.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Housekeeper / Turn Down Service /Housekeeping Team Leader
Secrets Resorts & Spa
01.2018 - 12.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Factory Production Worker
Tastee
06.2017 - 01.2018
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Operated [Number] machines proficiently and in compliance to safety standards.
Customer Service Agent
Rubis Service Station
03.2011 - 03.2016
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
Learners Center
Monetgo Bay , St JamesGreen Pond High School
Montego Bay , St James Chetwood Memerial Primary
Montego BaySkills
- Teamwork
- Housekeeping
- Customer service
- Self inspect
Certification
Housekeeping
Level 2
Heart Trust / Certificate
Most Outstanding Employee Worker
Dedicate my hardwork and doing highly skills , like decorating guest rooms and giving out good service to guest .
Timeline
Staffing Solution - Housekeeper / Self Inspect H2B
Hilton Garden Inn Hotel
12.2024 - Current
Waterloo Hospitality - Housekeeper H2B
Hawks Cay Resort and Marina
11.2022 - 08.2024
Waterloo Hospitality - Housekeeper H2B
Golden Nugget Lake Charles Hotel & Casino
01.2021 - 08.2022
Housekeeper / Turn Down Service /Housekeeping Team Leader
Secrets Resorts & Spa
01.2018 - 12.2020
Factory Production Worker
Tastee
06.2017 - 01.2018
Customer Service Agent
Rubis Service Station
03.2011 - 03.2016
Learners Center
Green Pond High School
Chetwood Memerial Primary
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