Sabrina Stevens
DuPont,Washington
Summary
Performance-focused Medical Support Assistant offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes.
Overview
2
2
years of professional experience
Work History
Medical Support Assistant
Defense Health Agency
06.2022 - Current
- Delivered administrative support to physician practices aiding in quality healthcare services.
- Scheduled appointments and maintained patient records.
- Monitored supply inventory for low stock and worked with staff to reorder.
- Worked interdependently with other professionals to provide quality healthcare to patients.
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
- Routed referrals for approval, created specialty appointment templates, and scheduled specialty appointments.
- Checked in 150 to 200 patients per day.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures
- Interviewed patients to verify and update clinical and demographic records
Medical Support Assistant
Veterans Health Administration VHA
10.2021 - 06.2022
- Adhered to HIPPA confidentiality practices regarding access to and release of patient health information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Retrieved medical records by following chart-out procedures.
- Maintained and operated variety of health record indexes (VistA and CPRS) and storage and retrieval systems to collect, store, and analyze information.
- Responsible for making 50 phones calls per day requesting records and uploaded 120 to 150 records day.
- Performed medical records management, including filing, organizing and scanning documents
- Interviewed patients to verify and update clinical and demographic records
Guest Advocate
Target
09.2021 - 10.2021
- Developed strong understandings of company policies and procedures.
- Followed up with customers to support satisfaction and resolve any issues.
- Submitted credit requests for defective products, pricing errors, and customer accommodations.
- Monitored customer feedback and confirmed customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Delivered prompt service to prioritize customer needs
- Maintained up-to-date knowledge of product and service changes
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
Education
Bachelor of Arts - Political Science
Western Washington University
Bellingham, WA06.2021
Associate of Arts - Political Science
Pierce College Fort Steilacoom
Lakewood, WA06.2019
Skills
- Information Assistance
- Patient Referral
- Referral Tracking
- HIPPA Regulations
- Medical Terminology
- Patient Records Maintenance
- Customer Service
- Patient Scheduling
References
Kelly McPartland: Transportation Security Officer (TSO)
Transportation Security Administration
Ph: 828 767 2664
E-mail: kelly.mcpartland@tsa.dhs.gov
Jennifer Miller: Medical Support Assistant (VHA)
Veterans Health Administration
Ph: 206 817 4453
E-mail: jennifer.miller10@va.gov
Celeste Correa: Immigration Officer (USCIS)
United States Citizenship and Immigration Services
Ph: 270 792 9950
E-mail: celeste.e.correa@uscis.dhs.gov
Rudy Alamillo: Professor of Latin American Politics (WWU)
Western Washington University
Ph: 360 650 4880
E-mail: alamilr@wwu.edu
Richard Lopez: Program Delivery Manager
Ph: 253 512 7475
E-mail: richard.lopez@mil.wa.gov
Timeline
Medical Support Assistant
Defense Health Agency
06.2022 - Current
Medical Support Assistant
Veterans Health Administration VHA
10.2021 - 06.2022
Guest Advocate
Target
09.2021 - 10.2021
Bachelor of Arts - Political Science
Western Washington University
Associate of Arts - Political Science
Pierce College Fort Steilacoom
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