Summary
Overview
Work History
Education
Skills
Certification
Professional References
Timeline
Generic

Michelle Stevens

Eagan,MN

Summary

Dynamic Office Manager at State Farm with a proven track record in team leadership and customer service. Enhanced employee performance through coaching and achieved high customer satisfaction, reflected in over 100 positive reviews. Skilled in office organization and adept at multitasking, ensuring efficiency and professionalism in all operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office Manager

State Farm
Bloomington, MN
07.2024 - Current
  • Reviewed performance of 6 employees and provided ongoing feedback and coaching to drive performance improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Prepared 5 new employees for successful Property & Casualty exams and licensing.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Performed general bookkeeping duties such as reconciling bank statements and payroll.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Senior Customer Relations Representative

State Farm
Bloomington, MN
04.2022 - Current
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Conducted follow-up calls to ensure satisfactory resolution of customer issues.
  • Provided detailed explanations of insurance coverage and policy limitations to customers.
  • Prepared and reviewed insurance-claim forms and related documents for completeness.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Achieved elevated customer approval by addressing client concerns promptly, reflected in over 100 favorable online reviews.
  • Primary handler of complex policy changes and billing inquiries.

Residential House Cleaner

Self Employed
10.2011 - 04.2022
  • Cultivated relationships with clients.
  • Developed business plans and strategies to grow business.
  • Invested in products to support business growth and improve operational capabilities.

Education

High School Diploma -

Windsor Park Collegiate
Winnipeg, MB, Canada

Skills

  • Team leadership
  • Customer service
  • Office organization
  • Attention to detail
  • Computer skills
  • Scheduling coordination
  • Interpersonal communication
  • Multitasking capacity

Certification

  • Minnesota Life and Health Insurance Licensure (March 2023)
  • Minnesota Property and Casualty Insurance Licensure (May 2022)

Professional References

Bridget Hajny

Administrative Manager, City of Saint Paul Fire Department

(612) 554-5270

bridget.hajny@ci.stpaul.mn.us

 

Chris Fillmore

Vice President of Sales, Catalina Crunch

(651) 357-4698

Timeline

Office Manager

State Farm
07.2024 - Current

Senior Customer Relations Representative

State Farm
04.2022 - Current

Residential House Cleaner

Self Employed
10.2011 - 04.2022

High School Diploma -

Windsor Park Collegiate

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Michelle Stevens