Sabrina Stott
315 Linwood Ave Lot 33,MI
Summary
Skilled in crisis intervention and client advocacy. Proven ability to enhance client independence through tailored support plans and effective communication. Recognized for fostering positive relationships and promoting well-being, ensuring a safe and inclusive environment for individuals with disabilities.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Direct Support Professional
Bay Human Services
Alma, MI
07.2025 - 01.2026
- Assisted individuals with daily living activities, promoting independence and self-sufficiency.
- Developed individualized support plans, ensuring alignment with client goals and needs.
- Facilitated communication between clients and healthcare providers to enhance service delivery.
- Monitored client progress, documenting changes in behavior and well-being for review.
- Implemented safety protocols to ensure a secure environment for clients at all times.
- Advocated for client rights, promoting inclusion within community settings and programs.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Organized and participated in recreational activities, contributing to vibrant community life for residents.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Team Member
Speedway Gas Station
Alma, MI
08.2024 - 07.2025
- Operated point-of-sale system efficiently to process transactions and manage cash flow.
- Maintained cleanliness and organization of store, ensuring compliance with safety standards.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to restock merchandise and maintain inventory levels.
- Handled fuel dispensers safely, adhering to regulatory guidelines for hazardous materials.
- Supported promotional initiatives by setting up displays and signage effectively.
- Engaged in training new employees on operational procedures and customer service standards.
- Resolved customer complaints promptly, contributing to improved satisfaction ratings.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Improved customer satisfaction by quickly helping each person find desired items.
- Assisted in inventory management to prevent stock shortages and overages.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Reduced wait times for customers by implementing more efficient checkout process.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Monitored and tracked budgets and expenses.
Ice Cream Server
Dairy Isle
Mauston, WI
06.2021 - 10.2022
- Operated point-of-sale system efficiently to process transactions and manage cash flow.
- Maintained cleanliness and organization of store, ensuring compliance with safety standards.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to restock merchandise and maintain inventory levels.
- Handled fuel dispensers safely, adhering to regulatory guidelines for hazardous materials.
- Supported promotional initiatives by setting up displays and signage effectively.
- Engaged in training new employees on operational procedures and customer service standards.
- Resolved customer complaints promptly, contributing to improved satisfaction ratings.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Improved customer satisfaction by quickly helping each person find desired items.
- Assisted in inventory management to prevent stock shortages and overages.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Reduced wait times for customers by implementing more efficient checkout process.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Monitored and tracked budgets and expenses.
Cashier
Meijer
Alma, MI
02.2024 - 05.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance their shopping experience.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Collaborated with team members to manage peak hours effectively, ensuring swift customer service.
- Handled cash, credit, and gift card transactions while adhering to company policies for financial accuracy.
- Engaged in continuous learning of new products and promotions to inform customers effectively.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to satisfaction.
- Supported inventory management by restocking shelves as needed during busy periods to maintain availability of products.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
GED -
Mauston
Mauston, WI05.2023
Skills
Daily living assistance
Individualized support plans
Client advocacy
Crisis intervention techniques
Medication monitoring
Behavior documentation
Safety protocol implementation
Communication facilitation
Progress tracking
Personal care support
Conflict resolution
Emotional support provision
Hygiene management
Training new staff
Inventory management
Customer service excellence
Point-of-sale operation
Health and safety compliance
Time management
First aid and safety
Behavior redirection
Client support
Compassionate caregiving
Medication administration
Behavioral management
Client documentation
Housekeeping tasks
Decision-making support
Direct patient care
Relationship building
Health and safety requirements
Patient care
Disability awareness
ADL support
Goal setting
Social skills development
Crisis management
Recreational activities
Progress documentation
Individualized support planning
Safety monitoring
Community integration
Indirect patient care
Nutrition
Nutrition support
Self-advocacy training
Problem-solving
Multitasking and organization
Empathy and patience
HIPAA compliance
Active listening
Adaptability and flexibility
Verbal and written communication
Case documentation
Behavioral support
Positive reinforcement
Life skills training
Record keeping
De-escalation techniques
Self-care promotion
Report writing
Cultural awareness
Emotional intelligence
Health services
First aid and CPR
Personal care assistance
Adaptive equipment use
Client safety and first aid
Charting and documentation
Wellness and nutrition knowledge
Customer service
Cash handling
Transaction processing
Product knowledge
Store organization
Cash handling accuracy
Attention to detail focus
Organization
Cash register operation
Basic math skills application
Returns and exchanges handling
Computer literacy fundamentals
Payment processing
Stock replenishment efficiency
Product display
Inventory management proficiency
Upselling and cross selling
POS systems
Loss prevention awareness
Emergency response
Point-of-sale implementation
Seasonal promotion knowledge
Certification
CPI and CPR certifications
Timeline
Direct Support Professional
Bay Human Services
07.2025 - 01.2026
Team Member
Speedway Gas Station
08.2024 - 07.2025
Cashier
Meijer
02.2024 - 05.2025
Ice Cream Server
Dairy Isle
06.2021 - 10.2022
GED -
Mauston