Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Sylvester

Las Vegas,NV

Summary

M professional experience in child care, personal care assistant, bus driving, cosmetology and youth and family services. Proven track record in customer service leadership with significant accomplishment in working with special needs adults and children including autism, schizophrenia, bipolar disorder, ADD, and ADHD. Demonstrated strengths in communication, team collaboration, and a steadfast commitment to delivering high-quality results adept at fostering inclusive environments and tailoring support to meet the unique needs of a diverse populations

Overview

15
15
years of professional experience

Work History

Cosmetologist

The File Room
07.2019 - Current
  • Maintained clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Contributed to the salon's positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Answered phone calls and emails to schedule client appointments.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.

Medical Transportation Driver

GMT Care
09.2020 - 08.2022
  • Assisted patients in entering and exiting vehicle safely, utilizing proper lifting techniques when necessary.
  • Communicated with patients and healthcare workers
  • Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
  • Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
  • Assisted handicapped customers to safely complete transfers between van and facility.
  • Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
  • Participated in annual training to maintain Nevada commercial driver's license certification for medical transport.
  • Efficiently managed paperwork related to each transport, ensuring accurate record-keeping practices were upheld consistently across all trips.
  • Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
  • Improved patient satisfaction by providing timely and efficient medical transportation services.

Child Development Assistant

Department of Family Services
11.2018 - 09.2021
  • Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
  • Observed children to recognize and maintain strong awareness of developmental progress.
  • Collaborated in planning special events such as holiday parties or field trips in order to enrich educational experience for children.
  • Created a culturally inclusive environment by incorporating multicultural materials into lessons and encouraging respect for diversity among students.
  • Contributed to better overall classroom performance by providing one-on-one support for children who needed extra assistance.
  • Attended professional development workshops to stay current on best practices in child development and education, applying new techniques to daily routines.
  • Enhanced children's developmental progress by implementing age-appropriate activities and learning experiences.
  • Monitored child safety within the classroom setting, ensuring adherence to policies and regulations at all times.
  • Organized outdoor play sessions that promoted physical fitness while also teaching valuable cooperation skills among peers.
  • Promoted social-emotional development by fostering a nurturing environment where children felt valued, respected, and included.
  • Assessed exposure to substance abuse, violence, and other risk factors.
  • Utilized positive reinforcement to help children develop communication and collaboration skills.

Youth and Family Assistant

Department of Family Services
05.2017 - 11.2019
  • Assisted with daily tasks including meal preparation and laundry duties.
  • Ensured a clean environment through regular duties like vacuuming floors or sanitizing frequently touched surfaces.
  • Maintained privacy and security by handling sensitive information discreetly and respecting confidentiality boundaries.
  • Facilitated open communication among family members by arranging regular meetings to discuss concerns or upcoming events collaboratively.
  • Provided tutoring support for children with school assignments, resulting in improved academic performance.
  • Devised creative learning opportunities for children with engaging indoor and outdoor activities tailored to their interests and developmental needs.
  • Coordinated children''s extracurricular activities to ensure their timely arrival and participation in various events.
  • Provided companionship and emotional support to enhance mood and quality of life.
  • Observed confidentiality protocols and reporting requirements with detailed records of services provided.
  • Completed dusting, washing dishes, laundry, and vacuuming for patients.
  • Supported client dignity and independence, by assisting with bathing, dressing and grooming.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Supervised children on playground to help develop physical and social skills.
  • Identified warning signs of emotional and developmental problems in children.
  • Monitored children's play activities to verify safety.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Provided developmentally appropriate activities for children.
  • Taught children basic life skills, manners and personal hygiene.

Cosmetologist

Tenaya Salon Hair Nails
04.2014 - 07.2019
  • Maintained clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
  • Customized makeup applications for special events, enhancing clients' satisfaction and boosting word-of-mouth referrals.
  • Implemented creative marketing strategies that attracted new clients while retaining existing ones.

Personal Care Assistant

Just Like Family Home Health Care Services
06.2016 - 09.2017
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

School Bus Driver

Phoenix Union High School District
02.2009 - 04.2013
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Monitored behavior of children on bus and at loading areas and intervened to address conflicts and bullying.
  • Helped load and unload disabled and non-ambulatory passengers.
  • Completed thorough bus inspections before and after each trip.
  • Accompanied driver throughout assigned routes on each school day.
  • Calmed unruly students during bus rides and helped prevent repeated disruptions.
  • Cultivated trusting relationships with transported students and guardians.
  • Maintained clean, tidy and obstruction-free bus interior.
  • Checked to make sure students boarded correct bus, particularly for younger children.
  • Coordinated with other Special Needs Bus Aides as necessary, providing support during larger field trips or events involving multiple buses.
  • Collaborated with bus drivers to implement efficient routes, minimizing travel time for special needs students.
  • Provided feedback to school administrators regarding potential improvements to the Special Needs Bus Aide program, contributing to its ongoing refinement and effectiveness.
  • Improved student safety by closely monitoring and assisting special needs students during bus rides.
  • Assisted in the development of emergency response plans, contributing to overall student safety during transportation.
  • Ensured compliance with district policies and regulations pertaining to the transportation of special needs students.
  • Developed strong relationships with special needs students, building trust and rapport that contributed to successful transport experiences.
  • Maintained a clean and organized bus environment, promoting a positive atmosphere for students with diverse needs.
  • Conducted regular inspections of safety equipment on the bus, ensuring proper functioning in case of emergencies.
  • Implemented effective behavior management strategies when needed, maintaining order and discipline during transportation periods.
  • Collaborated with special education teachers to align support strategies on the bus with classroom interventions, promoting overall student success.
  • Assisted in training new Special Needs Bus Aides as needed, sharing knowledge and expertise about best practices in this role.
  • Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
  • Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
  • Operated lift and secured wheelchair to maximize student safety and stability.
  • Liaised with bus driver to conduct emergency evacuation drills.
  • Recorded bus route and made notes for substitute drivers.
  • Drafted and submitted reports detailing trips, fuel, mileage, and hours.
  • Kept up to date on local, state and federal regulations related to school bus operations.
  • Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
  • Completed logbooks, incident reports and other daily paperwork.
  • Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
  • Identified and reported mechanical problems and safety hazards.
  • Created and enforced bus rules and kept expectations posted.
  • Supervised students during loading, unloading and on bus.
  • Assisted children with special needs in boarding and alighting bus, ensuring their safety and comfort.
  • Conducted pre-trip and post-trip inspections of the school bus, documenting any issues and ensuring compliance with regulations.
  • Enhanced cleanliness and maintenance of bus, contributing to more pleasant journey for students.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
  • Assisted students with boarding and exiting bus to reduce safety issues.
  • Maintained Nevada driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.

Education

Bachelor of Science - Criminal Justice / Emphasis of Juvenile Justice

Indiana University - Purdue University Indianapolis
Indianapolis, IN
01.2013

Skills

  • Cross-cultural communication
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking
  • Reliability
  • Team Collaboration
  • First Aid CPR AED (First Aid CPR AED)

Timeline

Medical Transportation Driver

GMT Care
09.2020 - 08.2022

Cosmetologist

The File Room
07.2019 - Current

Child Development Assistant

Department of Family Services
11.2018 - 09.2021

Youth and Family Assistant

Department of Family Services
05.2017 - 11.2019

Personal Care Assistant

Just Like Family Home Health Care Services
06.2016 - 09.2017

Cosmetologist

Tenaya Salon Hair Nails
04.2014 - 07.2019

School Bus Driver

Phoenix Union High School District
02.2009 - 04.2013

Bachelor of Science - Criminal Justice / Emphasis of Juvenile Justice

Indiana University - Purdue University Indianapolis

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Sabrina Sylvester