SABRINA TAPIA
Winchester,CA
Summary
Experienced hospitality professional with extensive background in restaurants, catering, and casino beverage service. Recognized for delivering exceptional guest experiences in fast-paced environments, building customer relationships, and working collaboratively to exceed service expectations.
Overview
11
11
years of professional experience
Work History
Cocktail Waitress
Pechanga Resort Casino
Temecula, CA
12.2024 - Current
- Delivered exceptional guest service in high-volume casino, enhancing overall guest experience.
- Took and delivered beverage orders with accuracy and speed, ensuring guest satisfaction.
- Build rapport with guests to encourage repeat visits.
- Verify guest identification and follow responsible alcohol service procedures.
- Built rapport with guests, fostering loyalty and encouraging repeat visits.
Server
Makoto Japanese Catering
Murrieta, CA
04.2021 - Current
- Developed strong relationships with clients, fostering repeat business through exceptional service delivery.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
Server
You and I Sushi
Temecula, CA
05.2023 - 05.2025
- Provided attentive table service while upselling menu items to enhance guest experience.
- Delivered exceptional customer service to enhance dining experiences.
- Managed multiple tables efficiently, ensuring prompt service during peak hours.
- Maintained cleanliness and organization of dining areas for guest satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
Lead Server
Otori Sushi
Cathedral City, CA
07.2015 - 05.2023
- Managed multiple tables efficiently, balancing priorities to ensure optimal guest satisfaction during peak hours.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
Front Desk Agent
Sands Hotel and Spa
Indian Wells, CA
02.2018 - 05.2019
- Managed guest check-ins and check-outs efficiently while ensuring exceptional customer service.
- Coordinated room assignments and reservations using hotel management software to optimize occupancy rates.
- Trained new front desk staff on operational procedures and customer service standards, fostering a collaborative team environment.
- Collaborated with housekeeping to ensure room readiness, maintaining high cleanliness standards for guest accommodations.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Server/Front Desk Agent
Sparrows Lodge
02.2018 - 05.2019
- Assisted with hotel and food service operations.
Education
High School Diploma -
La Quinta High School
La QuintaSkills
- Guest service
- Strong multitasking
- Exceptional communication
- Outgoing and friendly
- Social media posting
- Mobile editing
Timeline
Cocktail Waitress
Pechanga Resort Casino
12.2024 - Current
Server
You and I Sushi
05.2023 - 05.2025
Server
Makoto Japanese Catering
04.2021 - Current
Front Desk Agent
Sands Hotel and Spa
02.2018 - 05.2019
Server/Front Desk Agent
Sparrows Lodge
02.2018 - 05.2019
Lead Server
Otori Sushi
07.2015 - 05.2023
High School Diploma -
La Quinta High School