Sabrina Taylor
Neon,KY
Summary
Customer Service Representative with over 7 years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Case Manager
Cajun Navy Ground Force
04.2023 - Current
- Case management for long term recovery efforts for flood survivors in Eastern Ky.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Fraud Specialist/SRU
U.S. Bank
02.2021 - 04.2023
- Received inbound calls concerning fraud on various Debit and Credit cards, filed claims as needed, gave claim updates, block and unblock cards, reissue new cards as needed, special research unit that attempts verification of any suspicious callers, activate mobile wallet's, place travel codes, route any calls to appropriate departments.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
CSR - Customer Service Representative
Concentric
04.2020 - 12.2020
- Inbound calls concerning Medicare Insurance benefits.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
CSR - Customer Service Representative
Sitel
09.2019 - 01.2020
- Customer Support
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Library Aide
Southeast Community College
09.2014 - 05.2019
- Oversaw circulation desk
- Placed books on proper shelves when returned to circulation.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Answered patron questions in-person or by phone regarding library services and resources.
- Located library materials, resources and technologies to fulfill patron requests.
- Sorted items for shelving
- Inspected returned books for condition and due-date status
- Answered patron inquiries
- Monitored computer lab
- Coordinated the opening/closing of the library
- Conducted inventory
- Demonstrated knowledge of alphanumeric filing
- Instructed patrons on how to use reference materials and computers
- Answered phones
- Referred problems to supervisors
- Knowledge sets include: Barcode scanners, Desktop computers, Photocopying equipment.
- Handled check-in and check-out process of library books and materials at circulation desk.
Customer Service /Insurance Department
Whitaker Bank
05.2004 - 07.2008
- Insurance Department
- Responded to customer inquiries and complaints
- Notified customers of lapsed insurance policies
- Reviewed and verified client data
- Maintained files for each policyholder
- Evaluated client coverage needs
- Also done receptionist/customer service work.
Substitute Secretary and Teacher
Letcher County Schools
08.2002 - 05.2004
- Operated fax machines, copiers, phone systems and computers
- Organized and maintained files
- Took messages
- Transferred calls
- Greeted visitors
- Replied to incoming correspondence
- Sent out mail
- Completed forms in accordance with company procedures
- Made copies
- Used computers for database management
- Logged incoming calls.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Associate of Arts Degree - Medical Information Technology
Southeast Community College
Skills
- Customer service
- Active listening
- Adaptability
- Good communication
- Critical thinking
- Empathy
- Problem solving
- Time management
Additional Information - Technical Skills
Computer skills including: Microsoft Office, Word, Excel, Access, Power Point, Publisher and People Soft. Studied the MIT program which includes: Medical Information Technology, Coding, Software Integration, Advanced Word Processing, Desktop Publishing, Electronic Medical Records, Accounting and Transcription.
Timeline
Case Manager
Cajun Navy Ground Force
04.2023 - Current
Fraud Specialist/SRU
U.S. Bank
02.2021 - 04.2023
CSR - Customer Service Representative
Concentric
04.2020 - 12.2020
CSR - Customer Service Representative
Sitel
09.2019 - 01.2020
Library Aide
Southeast Community College
09.2014 - 05.2019
Customer Service /Insurance Department
Whitaker Bank
05.2004 - 07.2008
Substitute Secretary and Teacher
Letcher County Schools
08.2002 - 05.2004
Associate of Arts Degree - Medical Information Technology
Southeast Community College
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