Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Taylor

Anaheim,CA

Summary

Skilled Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

12
12
years of professional experience

Work History

Fantasyland Scheduler

Disneyland Resort
06.2021 - Current
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Answered and managed over 55 daily incoming and outgoing calls while recording accurate messages for distribution to office staff.

Special Events Lead and Scheduler

Disneyland Resort
04.2015 - Current
  • Answering and making calls to Cast Members and leaders.
  • Staffed events by maintaining roster of available personnel and reliable service providers.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Trained and supervised event staff to complete tasks on time.
  • Arranged project timelines to avoid critical shortages in staff, resources or events spaces.
  • Experienced using MyTime, Gems and Outlook to coordinate complete timeline for event planning and execution.
  • Developed detailed event reports, documenting all aspects of each event.
  • Collaborated with large events like D23, Disney Run, Halloween Events, Grad Nights.

Fantasyland Central

Disneyland Resort
07.2021 - Current
  • Assist Cast Members with their schedules.
  • Managed over 50 calls daily regarding schedules, training, new hire training and research.
  • Creates and administers documents that consists of but not limited to training materials, tests, company expectations and procedures.
  • Established excellent communication with leaders and Cast members.
  • Extensive experience working with GEMS, CDS and MyTime.

Mickey&Friends/Pixar Pals Trams Core Lead

Disneyland Resort
04.2014 - 03.2020
  • Provided technical guidance concerning associate and intermediate administrator deliverables.
  • Investigated and proposed solutions for development.
  • Evaluated technical performance of new products or systems with appropriate testing and analysis to minimize risk to production systems.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
  • Documented technical workflows and knowledge to educate newly hired employees.

Parking Central Desk/Scheduler

Disneyland Resort
03.2015 - 03.2020
  • Experience with various Microsoft Suite applications, time recording and scheduling programs
  • Provides exceptional customer service
  • Communicates effectively with coworkers to maintain effective and efficient work environment
  • Develops and maintains files of employees and makes sure we are compliant with all audits
  • Orders, stores, and issues supplies such as keys, radios, ipads and iphones
  • Operates standard office machines such as fax, scan, and copy machines
  • Collaboration with multiple departments to ensure Guests receive the best possible experience
  • Worked directly with executives for the resort, answering calls, maintaining important confidential documents, and doing general clerical work.

Resort Transportation and Parking Trainer

Disneyland Resort
03.2012 - 06.2019
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Monitored participant workflow and behaviors throughout training process.
  • Responded to day-to-day compliance questions from management and Cast.
  • Provided coaching and mentoring to employees.
  • Trained and mentored leads, managers and new personnel hired to fulfill various roles.

Education

High School Diploma -

Colegio Nacional Luis Clavarino
Argentina

No Degree -

Penn Foster Career School
Scranton, PA

Skills

  • Teamwork and Collaboration
  • Spanish Fluency
  • Proficient typing and transcription
  • Strong communication skills; both written and verbal
  • Accuracy and attention to detail
  • Strong planning and organizing skills
  • Accuracy and attention to detail
  • Strong planning and organizing skills

Timeline

Fantasyland Central

Disneyland Resort
07.2021 - Current

Fantasyland Scheduler

Disneyland Resort
06.2021 - Current

Special Events Lead and Scheduler

Disneyland Resort
04.2015 - Current

Parking Central Desk/Scheduler

Disneyland Resort
03.2015 - 03.2020

Mickey&Friends/Pixar Pals Trams Core Lead

Disneyland Resort
04.2014 - 03.2020

Resort Transportation and Parking Trainer

Disneyland Resort
03.2012 - 06.2019

High School Diploma -

Colegio Nacional Luis Clavarino

No Degree -

Penn Foster Career School

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Sabrina Taylor