Sabrina Taylor
Montverde,FL
Summary
Dynamic customer support professional with extensive experience at JetBlue, excelling in client relationship management and airline booking support. Proven ability to resolve escalations and enhance customer satisfaction through active listening and effective communication. Skilled in transaction management, consistently delivering exceptional service and fostering loyalty among diverse clientele.
Overview
16
16
years of professional experience
Work History
Customer Support
JetBlue
09.2021 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Inbound Call Operator, assist with reservations
- Process baggage, seats, extras, wheelchairs
- Inform guests on policies, schedules, and immigration info
- Resolve customer escalations and travel problems
Server
Sofrito Latin Cafe
01.2024 - 12.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Customer Service/Ramp Agent
Spirit Airlines
03.2018 - 06.2021
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
Server
Hilton
12.2016 - 10.2020
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Retail Sales Associate
Ralph Lauren
04.2009 - 10.2020
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associate of Applied Business - Business Administration
York College
Jamaica, NYSkills
- Customer support planning
- Virtual operations management
- Airline booking support
- Transaction management
- Upselling Travel Enhancements
- Client relationship management
Timeline
Server
Sofrito Latin Cafe
01.2024 - 12.2024
Customer Support
JetBlue
09.2021 - Current
Customer Service/Ramp Agent
Spirit Airlines
03.2018 - 06.2021
Server
Hilton
12.2016 - 10.2020
Retail Sales Associate
Ralph Lauren
04.2009 - 10.2020
Associate of Applied Business - Business Administration
York College
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