Sabrina Taylor
Gilbert,AZ
Summary
Detail-oriented professional specializing in payment negotiation and loss mitigation strategies. Proven ability to manage customer concerns, fostering transparent communication and ensuring timely resolutions. Committed to enhancing client experiences and driving successful outcomes.
Overview
11
11
years of professional experience
Work History
Provider Claims /Healthcare Customer Service Representative
Blue Cross and Blue Shield
Phoenix, Arizona
11.2025 - 02.2026
- Assisted members with healthcare benefits and services inquiries, ensuring clarity and understanding.
- Managed incoming calls, resolving customer concerns efficiently to enhance satisfaction.
- Educated clients on claim processes and documentation requirements, facilitating smoother claims submissions.
Loss Mitigation Specialist
Cenlar FSB
Phoenix, Arizona
05.2024 - 08.2025
- Evaluated mortgage applications to identify suitable loss mitigation options for borrowers.
- Explained loss mitigation processes and requirements to borrowers, ensuring clear understanding of available options.
- Conducted follow-ups with borrowers regarding status updates on their applications.
- Followed up with borrowers to provide timely updates on application status, fostering transparent communication.
Collections Agent
Computershare SLS
Phoenix, Arizona
10.2021 - 04.2024
- Managed collection calls, enhancing payment recovery from clients.
- Reviewed account statements, identifying overdue balances and resolving discrepancies.
- Negotiated payment plans with customers to facilitate debt resolution.
- Negotiated payment plans with customers, facilitating timely debt resolution.
Customer Service Representative
LoanCare Service Link
Chandler, Arizona
01.2017 - 02.2020
- Resolved customer concerns by employing effective communication and problem-solving skills, enhancing overall customer experience.
- Utilized CRM systems to track interactions and manage customer information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted customer satisfaction by addressing issues with knowledgeable and friendly service, fostering long-term relationships.
Customer Service Representative
Nationstar Mortgage DBA Mr. Cooper
Chandler, Arizona
01.2015 - 01.2017
- Addressed customer concerns by applying effective communication and problem-solving techniques to enhance customer experience.
- Guided customers through inquiries about loan products and services, ensuring clear understanding and satisfaction.
- Evaluated service needs through probing questions and accurately recorded information in electronic systems to support effective service delivery.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Desert Christian
Lancaster, CASkills
- Claims processing
- Claims management
- Claims resolution
- Claims adjustment
- Benefit explanation
- Benefits analysis
- Payment processing
- Payment negotiation
- Regulatory compliance
- Documentation review
- Risk assessment
- Customer engagement
- Customer follow-up
- Call management
- CRM software
Timeline
Provider Claims /Healthcare Customer Service Representative
Blue Cross and Blue Shield
11.2025 - 02.2026
Loss Mitigation Specialist
Cenlar FSB
05.2024 - 08.2025
Collections Agent
Computershare SLS
10.2021 - 04.2024
Customer Service Representative
LoanCare Service Link
01.2017 - 02.2020
Customer Service Representative
Nationstar Mortgage DBA Mr. Cooper
01.2015 - 01.2017
High School Diploma -
Desert Christian