Sabrina Taylor
AlphaBEST Education
Waldorf,MD
20
years of professional experience
Results-driven Operations Manager with more than 15 years of experience leading multi-site operations, supervising high-performing teams, managing budgets, overseeing human resources functions, and improving organizational performance. Skilled in workforce management, employee development, compliance, payroll administration, customer relations, and operational planning. Recognized for building collaborative teams, streamlining processes, and driving organizational success in fast-paced environments. Seeking to leverage strong leadership and operations experience in corporate, healthcare, nonprofit, government, or administrative management roles.
Work History
Area Manager of Operations
5 Years 9 Months- Lead operations for multiple locations, ensuring consistent service delivery, operational excellence, and compliance with organizational policies and state regulations.
- Supervise and mentor site leaders while providing guidance in staffing, employee relations, performance management, and daily operations.
- Manage full-cycle onboarding and offboarding processes, ensuring a seamless employee experience.
- Coordinate recruitment efforts, conduct interviews, and support hiring decisions across multiple locations.
- Plan and facilitate professional development training to improve employee performance and organizational effectiveness.
- Review and approve bi-weekly payroll while partnering with HR and payroll teams to resolve discrepancies.
- Monitor compliance requirements, certifications, and employee documentation to maintain regulatory standards.
- Collaborate with executive leadership to implement strategic initiatives that improve operational efficiency and organizational growth.
- Manage departmental budgets, monitor expenditures, and identify cost-saving opportunities.
- Develop strong partnerships with community stakeholders and organizational partners.
- Conduct operational audits and quality assurance reviews to ensure high standards and continuous improvement.
Special Education Paraprofessional
3 Years 2 Months- Supported daily classroom operations by maintaining records, monitoring student progress, and assisting with administrative responsibilities.
- Maintained accurate documentation, attendance records, and performance data.
- Collaborated with multidisciplinary teams to support individualized service plans.
- Assisted with classroom organization, scheduling, and instructional preparation.
- Demonstrated strong communication, problem-solving, and organizational skills while working in a fast-paced environment.
Site Director
11 Years 4 Months- Directed daily operations for a high-volume program serving multiple locations while ensuring operational efficiency and customer satisfaction.
- Supervised, coached, and evaluated 40+ supervisors and 80+ employees, fostering a high-performance work culture.
- Managed staffing, scheduling, payroll, employee records, leave administration, and personnel documentation.
- Conducted interviews, hiring, onboarding, and performance evaluations.
- Managed financial reporting, labor costs, enrollment projections, and operational budgets to support program sustainability.
- Monitored organizational performance with reporting tools and implemented operational improvements to enhance service delivery.
- Built collaborative relationships with internal leadership, clients, and community partners.
- Maintained compliance with licensing, safety, and organizational policies.
- Successfully managed records and operational support for approximately 1,100 participants across multiple program sites.
Education
High School Diploma
Skills
Operations Management
Budget & Financial Oversight
Project & Program Coordination
Payroll Administration
Performance Management
Training & Professional Development
Team Leadership & Staff Development
Strategic Planning & Process Improvement
Administrative Operations
Customer & Client Relations
Operational Efficiency
Site management
Employee coaching
Payroll budgeting
Organizational communication
Change management
Timeline
Area Manager of Operations
AlphaBEST Education
11.2020 - CurrentRead More
Special Education Paraprofessional
Prince George's County Public Schools
08.2017 - 10.2020Read More
Site Director
AlphaBEST Education
06.2006 - 10.2017Read More
Friendly High School
High School Diploma
Read More