Sabrina Ternes

-Oversee the day to day operations of the dental practice.

-Support doctors with their vision, mission and goals of the practice.

-Interview, on-board and train new employees, dental hygienists and doctors.

-Lead by example and coach the team to provide exceptional patient experiences.

-Work within budget guidelines to maintain office profitability and analyze profit and loss statement every month to ensure goals and budgets are being attained.

-Sent prescriptions for patients through ePrescribe and AllScripts.

-Do payroll for all employees

-Manage all accounts receivables including insurance claim processing and patient billing.

-Assist patients in applying for credit and financial assistance.

-Handle all marketing for the office as well as planning events and open houses.

-Provide feedback, training and performance reviews with team members.

-Go over extensive treatment plans with patient and discuss financial options.

-Oversee supply order for the office

-Coordinate and lead weekly team meetings and quarterly business meetings.

-Ensure office is fully compliant to all OSHA and HIPAA laws.

Accomplishments:

I started at this office as a business assistant at the front desk and after 2 years I was promoted to Manager of Operations. I attended numerous classes and trainings on insurance billing, account receivables, DISC personality, Bell leadership, employee management, doctor relationships, as well as continuing education for OSHA, HIPAA, dental assisting and dental hygiene.

-Scheduled appointments

-Verified all patient insurances and got full insurance breakdowns to input into system.

-Worked insurance aging and resolved 3rd party errors.

-Worked patient aging and followed up on accounts that have not been paid.

-Went over treatment plans with patients and helped them with applying for financial assistance.

-Posted insurance checks and handled adjustments.

-Audited account ledgers to ensure accuracy.

-Order drugs and supplies

-Receive drug order, check inventory and put away drugs.

-Work with insurances and resolve third party rejections.

-Fill prescriptions while ensuring complete accuracy.

-Type new prescriptions

-Return expired drugs.

-Calculate daily inventory

-Make weekly schedule for employees

-Assist customers and explain their medications to them and any possible side effects.

-Explain different vaccines to customers and input any vaccines given into the Electronic Health Record.

-Followed all OSHA and HIPAA laws.

Accomplishments:

During my time at Walgreens I earned my National Certification for Pharmacy Technician, got promoted to Senior Technician, and received multiple Walgreens awards for customer service and work ethics. Before I left I made a "How To" book for the pharmacy on how to do everything. Walgreens was very impressed with the book and paid me for it and ended up making copies for other pharmacies.

-Assisted in many types of surgeries like cesarean sections, artificial insemination, euthanasia, spay, neuter and autopsies.

-Filled and called in prescriptions for doctors

-Placed catheters and ran IV lines

-Administered medication orally and injectable

-Removed sutures

-Ordered drugs and supplies

-Sterilized and wrapped surgery instruments and utensils.

-Administered vaccines.

-Collected blood and fecal specimens.

-Operated x-ray machine and developed radiographs.

-Ran CBC and full chemistry blood work.

-Answered phones and made appointments

-Opened and closed the clinic.

-Followed all OSHA laws.