Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sabrina Thiede

Tyngsborough,MA

Summary

Adept at managing high-stress situations, I enhanced customer loyalty and team efficiency as a Customer Service Representative/Pharmacy Assistant at Walgreens. My blend of critical thinking and exceptional communication skills led to significant positive feedback and mentorship of new hires, embodying adaptability and problem-solving prowess to meet and exceed service expectations.


Overview

20
20
years of professional experience

Work History

Customer Service Representative/Pharmacy Assistant

Walgreens
06.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in training programs to enhance product knowledge and customer service skills.

Crew Trainer

McDonald's
06.2018 - 03.2020
  • Promoted awareness of safety procedures among crew members.
  • Created engaging training programs to enhance employee skills.
  • Provided constructive feedback for enhancing individual contributions.
  • Led team meetings to share best practices and address concerns.

Lunch Room Monitor

Lowell Community Charter Public School
02.2017 - 06.2018
  • Monitored student behavior and implemented corrective actions.
  • Monitored students during lunchtime and provided verbal cues to students to manage behavior.
  • Cleaned tables, straightened chairs and swept floors between lunch periods.
  • Organized cafeteria environment and serving line to provide efficient diner flow during lunch rush.

Live-Out Nanny

Various Network
03.2005 - 10.2016
  • Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
  • Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
  • Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.

Education

Bachelor of Science - Public Health

Southern New Hampshire University
Manchester, NH
11.2024

Skills

  • Customer Service
  • Problem-solving ability
  • Critical Thinking
  • Creativity and Adaptability
  • Communication Skills
  • Active Listening
  • Data Entry
  • Epic

Languages

German
Native or Bilingual

Timeline

Customer Service Representative/Pharmacy Assistant

Walgreens
06.2020 - Current

Crew Trainer

McDonald's
06.2018 - 03.2020

Lunch Room Monitor

Lowell Community Charter Public School
02.2017 - 06.2018

Live-Out Nanny

Various Network
03.2005 - 10.2016

Bachelor of Science - Public Health

Southern New Hampshire University

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Sabrina Thiede