Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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SABRINA VAIAOGA

SABRINA VAIAOGA

Orlando,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a position within the company. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Customer Service

Marriott Vacation Club Call Center
Orlando, FL
06.2019 - Current
  • Confirmation specialist
  • Handing payments
  • Booking/editing reservations
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managing over 100 inbound/outbound calls daily with 90% on call resolution.

Activation Specialist

Hilton Grand Vacations Call Center
Orlando, FL
12.2018 - 06.2019
  • Activations reservationist for owners and non owners
  • Booking/confirming reservations
  • Customer service
  • Payment handling
  • Established relationships with key retail accounts.
  • Managing over 80 calls daily with 90% on call resolution

Housekeeping Runner, PBX Dispatcher

Wyndham Bonnet Creek Resort
Orlando, FL
06.2017 - 12.2018
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Provided excellent customer service while meeting challenging time goals.
  • Monitored supplies of key inventory items.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department or business.

Server

Olive Garden
Orlando, FL
08.2016 - 08.2017
  • Greeted new customers, discussed specials and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server

Macaroni Grill
Kissimmee, FL
06.2015 - 01.2017
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.

Floor manager, Cashier

Skechers
Orlando, FL
10.2014 - 01.2016
  • Oversaw supply restocking, area cleaning and product organization.
  • Executed department's promotions, markdowns and pricing to drive sales and meet goals.
  • Monitored inventory to determine loss points, maintain clear records and strengthen controls.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.

Housekeeper runner

Renaissance Orlando at SeaWorld
Orlando, FL
01.2012 - 08.2014
  • Received, screened and routed incoming calls.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.

Education

Medical Assistant, Associates Degree -

Florida Technical College
2018

Diploma - General Studies

Freedom High School
Orlando, FL
2010

Skills

  • Organization
  • Handling Escalations
  • Excellent communication verbal and written skills
  • Customer Service
  • Cash Register Operation
  • System knowledge (SUN, OTM, SALEFORCE)
  • Highly praised trainer
  • Teamwork
  • POS Systems and Ordering Platforms
  • Inbound and Outbound Calling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service

Marriott Vacation Club Call Center
06.2019 - Current

Activation Specialist

Hilton Grand Vacations Call Center
12.2018 - 06.2019

Housekeeping Runner, PBX Dispatcher

Wyndham Bonnet Creek Resort
06.2017 - 12.2018

Server

Olive Garden
08.2016 - 08.2017

Server

Macaroni Grill
06.2015 - 01.2017

Floor manager, Cashier

Skechers
10.2014 - 01.2016

Housekeeper runner

Renaissance Orlando at SeaWorld
01.2012 - 08.2014

Medical Assistant, Associates Degree -

Florida Technical College

Diploma - General Studies

Freedom High School

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SABRINA VAIAOGA