Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sabrina Valdez

Kirby

Summary

Dynamic front office professional with a proven track record at John 316 Motors, excelling in guest relations and operational efficiency. Skilled in sanitization techniques and team collaboration, I enhanced guest loyalty through personalized service and proactive problem-solving, contributing to revenue growth and a positive workplace culture.

Experienced with front office operations and customer service excellence. Utilizes strong communication and organizational abilities to ensure smooth administrative functions and positive client interactions. Knowledge of effective problem-solving techniques and maintaining professional atmosphere under varying conditions.

Talented Front Clerk goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Overview

8
8
years of professional experience

Work History

Front Office Worker

John 316 Motors
05.2021 - 02.2025
  • Maintained a high level of professionalism while addressing guest inquiries and resolving complaints.
  • Participated in regular team meetings to discuss areas of improvement, share feedback, and implement changes where necessary for better performance outcomes.
  • Streamlined communication between departments for enhanced operational efficiency and guest experience.
  • Actively contributed towards promoting a positive workplace culture focused on teamwork, open communication channels among staff members, and continuous improvement of service quality levels.
  • Processed expense reports and office invoices in [Software].
  • Ensured seamless guest arrivals by preparing pre-registration materials and confirming reservation details ahead of time.
  • Assisted in the development of standard operating procedures to improve overall front office efficiency and consistency in service delivery.
  • Composed and processed routine e-mail correspondence.
  • Coordinated efficient group bookings by organizing room assignments, special requests, and billing arrangements.
  • Supported sales efforts by providing accurate room availability information and assisting with marketing initiatives when needed.
  • Provided concierge services to guests by offering recommendations for local attractions, dining options, and transportation arrangements when required.
  • Liaised with maintenance personnel to address facility-related issues promptly, minimizing impact on guests'' stay experience at the hotel property.
  • Monitored inventory levels of necessary supplies, placing orders when required to maintain smooth front office operations.
  • Received, sorted, and distributed incoming mail in assigned mail boxes.
  • Contributed to revenue growth by upselling hotel services and amenities during guest interactions.
  • Enhanced guest loyalty through personalized service and proactive problem-solving techniques.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Increased customer service success rates by quickly resolving issues.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Served as corporate liaison for finance, IT, and marketing departments.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Trained and supervised employees on office policies and procedures.
  • Proofread and edited documents for accuracy and grammar.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Maintained strict adherence to company policies regarding guest privacy and data protection practices while handling sensitive information about clientele.

Cashier

Dairy Queen
01.2017 - 06.2021
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register to record transactions accurately and efficiently.

Education

East Central High School;
6634 New Sulphur Springs Rd

Skills

  • Window cleaning
  • Restroom maintenance
  • Chemical handling
  • Dusting techniques
  • Odor control
  • Laundry services
  • Sanitization techniques
  • Polishing surfaces
  • Cleaning and sanitizing
  • Team collaboration
  • Sweeping and mopping
  • Housekeeping
  • Laundry
  • Health and safety compliance
  • Sanitation practices

Languages

English

Timeline

Front Office Worker

John 316 Motors
05.2021 - 02.2025

Cashier

Dairy Queen
01.2017 - 06.2021

East Central High School;

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Sabrina Valdez