Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Vasquez

Houston,TX

Summary

Motivated Restaurant Waitress skilled at supplying customers with memorable dining experiences and unforgettable service. Talented provider of fast, friendly order reception and food delivery. Accurately fulfills all special requests and addresses individual customer needs to support optimal dining experiences.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, and data entry

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work History

Hair Salon Receptionist

JCPenney Salon
Houston, TX
06.2016 - 07.2017
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
  • Learned details of types of treatments and procedures in order to answer questions from salon guests.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Kept calendar with scheduled appointments and scheduled hair stylists for appropriate treatments and time slots.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Collected cash, credit/debit, and check payments, processed transactions and updated relevant records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Beauty Consultant/Advisor

Sephora Inside JCPenney
Houston, TX
07.2017 - 11.2018
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Provided personalized skincare recommendations to specifically target top concerns.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Identified client needs and recommended products based on preferences and requirements.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Professionally applied makeup to clients for proms, weddings, and special occasions.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Restaurant Waitress

Casa Ole Mexican Restaurant
Houston, TX
01.2019 - 07.2019
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware.
  • Cultivated warm relationships with regular customers.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Completed credit payments via card processing systems.

Education

Ph.D. - Psychology

University of Houston - Clear Lake
Houston, TX
12.2022 - Current

Associate of Arts - Psychology

San Jacinto College District
Pasadena, TX
08.2019 - Current

High School Diploma -

Galena Park High School
Galena Park, TX
08.2013 - 06.2016

Skills

Hospitality service expertise

undefined

Timeline

Ph.D. - Psychology

University of Houston - Clear Lake
12.2022 - Current

Associate of Arts - Psychology

San Jacinto College District
08.2019 - Current

Restaurant Waitress

Casa Ole Mexican Restaurant
01.2019 - 07.2019

Beauty Consultant/Advisor

Sephora Inside JCPenney
07.2017 - 11.2018

Hair Salon Receptionist

JCPenney Salon
06.2016 - 07.2017

High School Diploma -

Galena Park High School
08.2013 - 06.2016

Similar Profiles

CREATE PROFILE
Sabrina Vasquez