Sabrina Vazquez
Lake Ariel ,PA
Summary
Talented leader offering top notch abilities in interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
20
20
years of professional experience
Work History
HEALTH
COACH, Living Healthy
09.2018 - Current
- My clients are valued to have come to me in order to reach their health goals, and that I truly care that your goals are met
- Coaching clients through primary & secondary foods
- Help clients change their eating habits and lifestyle choices to improve personal health and well-being
- Finding out how healthy they actually are and learning how to coach themselves.
INSURANCE AGENT
Alliance
07.2017 - 09.2018
- Assisted insured in making financial decisions based on need
- Collected monthly premiums in excess of $20,000 per month
- Assisted customers with final expense arrangements
- Achieved customer growth year after year
CUSTOMER SERVICE, DRIVER Waitr
03.2016 - 06.2017
- Ensured customer satisfaction by providing efficient and quality service
- Efficiently handled customer complaints in a thorough and timely manner
- Load, transport, and deliver orders in an effective and orderly way
- Trained and prepared new hires
ADMINISTRATIVE ASSISTANT
PWI
03.2015 - 03.2016
- Organized and presented staff chargeability, financial data, and quarterly billings reports for internal and client meetings, including Internal Audit Board meeting presentations
- Managed team of 50 professionals
- Worked with vendors to create project scopes and implement roadmaps
- Modified layouts and promotional techniques to drive sales
CUSTOMER SUCCESS MANAGER
Gateway
08.2010 - 03.2015
- Exceeded annual goals with client renewal rate above 85% for over 500 accounts
- Developed Salesforce tools, reports and accounting processes to track sales operation activities
- Ensured positive customer experience by proactively managing and growing customer relationships
- Maintained and enhanced customer satisfaction by providing ongoing, proactive support throughout the customer life cycle
CLIENT SUPPORT SPECIALIST
UNION BANK
11.2009 - 07.2010
- Maintaining an overall client satisfaction rating of 98%
- Retain clients and maintain strong references and to increase new revenue opportunities
- Utilize excellent relationship management skills to ensure optimal client satisfaction
- Maintained and exceeded company's established quality, compliance, and client support standards
CUSTOMER SUCCESS MANAGER
M&T BANK
06.2006 - 11.2009
- Ensured positive customer experience by proactively managing and growing customer relationships
- Worked directly with cross-functional internal and external teams creating and delivering online and automated marketing and sales initiatives using web-based software
- Coached employees along with a mentorship program
- Built productive relationships with stakeholders to continually develop new business and maintain top accounts
RETAIL SALES ASSOCIATE
CITIZENS BANK
05.2004 - 06.2006
- Achieved daily sales goal by cross selling and promoting additional products and services
- Built and maintained strong client relationships to ensure leads, future business and maximum productivity
- Cultivated relationships with key stakeholders and decision-makers
- Developed culture of success that rewarded performance, productivity, and sales results
Education
CERTIFICATE IN HEALTH COACH -
INSTITUTE FOR INTEGRATIVE NUTRITION
New York, NYHIGH SCHOOL DIPLOMA -
SCUOLA DI PALERMO
New York, NYSkills
- Insurance; General Lines- Life, Accident, Health, HMO
- Additional Information
- SKILLS
- Computer proficient (Mac/PC)
- Operations Management
- Risk Management
- Account Management
- Salesforce
- CRM
- Customer Relationship Management
- Financial Analysis
Timeline
HEALTH
COACH, Living Healthy
09.2018 - Current
INSURANCE AGENT
Alliance
07.2017 - 09.2018
CUSTOMER SERVICE, DRIVER Waitr
03.2016 - 06.2017
ADMINISTRATIVE ASSISTANT
PWI
03.2015 - 03.2016
CUSTOMER SUCCESS MANAGER
Gateway
08.2010 - 03.2015
CLIENT SUPPORT SPECIALIST
UNION BANK
11.2009 - 07.2010
CUSTOMER SUCCESS MANAGER
M&T BANK
06.2006 - 11.2009
RETAIL SALES ASSOCIATE
CITIZENS BANK
05.2004 - 06.2006
CERTIFICATE IN HEALTH COACH -
INSTITUTE FOR INTEGRATIVE NUTRITION
HIGH SCHOOL DIPLOMA -
SCUOLA DI PALERMO
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