Sabrina Walker
Kinston,NC
Summary
Human Resources Clerk/Administrative Assistant highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Human Resources Clerk/Administrative Assistant experienced in fast-paced working environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving office goals. Collaborative team player with exceptional attention to detail and strong communication, time management and organizational abilities. Driven to provide first-rate administrative support for fast-paced operations. Experienced File Clerk with history in high volume environments. Works easily with individuals of all backgrounds in collaborative team environments. Seeking to support operations with advanced organizational and problem solving abilities.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
Wendy’s
Kinston, NC
03.2021 - Current
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Carefully interviewed, selected, trained and supervised staff.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations and procedures.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Actively participated in ongoing customer service programs.
Virtual Customer Service Associate
Wayfair
08.2020 - 12.2020
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
- Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Effective liaison between customers and internal departments.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Assistant Manager
Wendy's Co
Kinston, NC
09.2019 - 02.2020
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored security and handled incidents calmly.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assistant Manager
McDonald's
Kinston, North Carolina
02.2018 - 01.2019
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored security and handled incidents calmly.
Human Resources Clerk
Sanderson Farms, Inc
4985 US 70 Kinston, NC
11.2014 - 02.2015
Opened up Human Resources Office, answered 5 phone lines, made badges for employees, did filing, filled out wage and employment verification forms, transfered incoming calls, kept a call in log, visitors log, and also a check log for terminated employees, I was in charge of all incoming mail, and all outgoing mail.
Assistant Manager
McDonald's
264 1St W Moultrie, Ga 31768
02.2012 - 10.2014
General managerial duties, opening up the store, counting down the safe, watching cashiers count down registers, putting registers in the assigned places, making sure employees are doing assigned tasks. Handling all complaints that any customer may have, making sure customers had fast but high quality food and above all excellent service.
Extra
Tyler Perry Studios
Atlanta, GA
02.2011 - 02.2011
Worked as an extra on Tyler Perry's Movie Madea's Witness Protection.
Unemployed
Unemployed
Douglas, Ga 31533
03.2010 - 01.2011
Unemployed
Administrative Assistant
The HARP Foundation
1731 GA-32 Douglas, GA 31533
01.2009 - 01.2010
Opened up office, checked all messages, typed all reports, filed, answered phone, greeted guests, keep a log of all residents, scheduled all appointments for residents. And all other assigned duties.
Education
GED - undefined
Wiregrass Technical College
2007
No Degree - undefined
Ashford University
Douglas, GANo Degree - X-Ray Technician
Moultrie Technical College
Moultrie, GASkills
- Professional phone etiquette
- Excellent communication skills
- Articulate and well-spoken
- Customer service-oriented
- Flexible
- Excellent planner and coordinator
- Works well under pressure
- Social media knowledge
- Pleasant demeanor
- Appointment setting
- Team building
- Compensation and benefits
- Accounting familiarity
- Payroll
- Invoice processing
- Multi-line phone proficiency
- Conference planning
- Administrative support specialist
- Critical thinker
- Filing and data archiving
- Recruitment/staffing
- Records maintenance
Timeline
Restaurant Manager
Wendy’s
03.2021 - Current
Virtual Customer Service Associate
Wayfair
08.2020 - 12.2020
Assistant Manager
Wendy's Co
09.2019 - 02.2020
Assistant Manager
McDonald's
02.2018 - 01.2019
Human Resources Clerk
Sanderson Farms, Inc
11.2014 - 02.2015
Assistant Manager
McDonald's
02.2012 - 10.2014
Extra
Tyler Perry Studios
02.2011 - 02.2011
Unemployed
Unemployed
03.2010 - 01.2011
Administrative Assistant
The HARP Foundation
01.2009 - 01.2010
GED - undefined
Wiregrass Technical College
No Degree - undefined
Ashford University
No Degree - X-Ray Technician
Moultrie Technical College
Similar Profiles
Milagros Noriega AnzolaMilagros Noriega Anzola
Kitchen Crew Member at Wendy’sKitchen Crew Member at Wendy’s
Alisa RobinsonAlisa Robinson
Supervisor at Wendy’sSupervisor at Wendy’s
DAVID HIRSCHDAVID HIRSCH
Manager at Wendy’sManager at Wendy’s
Michael PatrickMichael Patrick
Cashier Assistant at Wendy’sCashier Assistant at Wendy’s
Lynne Nash-Del MarLynne Nash-Del Mar
Correctional Officer I/Canteen Supervisor at State of North Carolina, Dept of Adult CorrectionsCorrectional Officer I/Canteen Supervisor at State of North Carolina, Dept of Adult Corrections