Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sabrina Walker

Memphis,TN

Summary

Driven Supply Chain Buyer with a proven track record at Building Plastics Inc., adept in procurement processes and supplier relationship management. Excelled in optimizing supply chains, reducing inventory costs, and enhancing vendor partnerships. Skilled in ADP and Excel, alongside exceptional interpersonal and analytical abilities, ensuring top-notch vendor replenishment strategies and customer satisfaction.

Overview

11
11
years of professional experience

Work History

Supply Chain Buyer

Building Plastics Inc.
07.2021 - Current
  • Subject Matter Expert in the Purchasing ERP system and department procedures.
  • Established and maintaining courteous, communicative and professional relationships with vendors, internal customers and employees.
  • Working with the Product Managers to resolve vendor issues such as quality, packaging, labeling, and product information. Ensuring best pricing and most cost effective shipping, while building stronger partnerships.
  • Coordinating with logistics to ensure the least cost and most effective shipping.
  • Understanding vendor capacity and capabilities to best manage the flow of product, optimizing ordering cycles.
  • Reduced inventory costs with effective demand forecasting and inventory management strategies.
  • Accountable for appropriate vendor replenishment strategies to improve on-time delivery and reduce lead times and inventory.

Customer Service Account Specialist

Building Plastics Inc
01.2017 - 07.2021
  • Improved customer satisfaction by efficiently addressing and resolving account issues.
  • Conducted regular account reviews, identifying potential problems and proactively addressing them to prevent escalation.
  • Mentored new hires on company policies, procedures, and best practices for optimal performance in their roles as Customer Service Account Specialists.
  • Collaborated with team members to provide comprehensive assistance, resulting in improved customer experience.
  • Reduced average call handle time without sacrificing quality of service by employing effective problem-solving techniques.

Customer Service Supervisor

Ace Hardware
06.2014 - 01.2017
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally for over 250 stores.

HUMAN RESOURCE/ACCOUNTS PAYABLE ADMIN

UTi Integrated Logistics
01.2013 - 05.2014
  • Maintained high levels of professionalism and discretion when handling sensitive cases involving high-profile individuals or organizations, ensuring fair treatment under the law while upholding the organization''s reputation for integrity.
  • Development, implementation and maintaining high employee moral via group activities and personal goal setting.
  • Recruiting, training, payroll, daily attendance and staff maintenance of an office of 100+.
  • Responsible for the contact, contractual agreement and establishment of vendors as well as the assurance of payment (including utilities),
  • Daily/Monthly calculation and preparation of KPI's for our BMW partner.

Education

Bachelor of Science - Accounting And Finance

Texas Lutheran College (University)
Seguin, TX
05.1991

Skills

  • Procurement processes
  • Supplier Relationship Management
  • Material Requirements Planning
  • Supply Chain Optimization
  • ADP
  • AS400
  • Loss Prevention
  • Excellent Interpersonal, Organizational, Prioritization, Analytical, Verbal and Communication
  • Excel
  • Power Point

Additional Information

Recently completed the Meyers-Briggs Personality training which will allow me the opportunity to engage and understand the different personalities.

Timeline

Supply Chain Buyer

Building Plastics Inc.
07.2021 - Current

Customer Service Account Specialist

Building Plastics Inc
01.2017 - 07.2021

Customer Service Supervisor

Ace Hardware
06.2014 - 01.2017

HUMAN RESOURCE/ACCOUNTS PAYABLE ADMIN

UTi Integrated Logistics
01.2013 - 05.2014

Bachelor of Science - Accounting And Finance

Texas Lutheran College (University)

Similar Profiles

CREATE PROFILE
Sabrina Walker