Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sabrina Wallace

Sabrina Wallace

San Antonio

Summary

Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.

Overview

10
10
years of professional experience

Work History

Hub Case Manager

Eversana
01.2025 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Conducted thorough assessments to identify client needs, laying groundwork for effective case management.

Medical Device Office Manager/Patient Care Coordinator

Hearinglife
06.2017 - 01.2024


  • Educated patients and supported them with the service of their medical devices to prolong longevity and keep them informed of innovative technology available constantly marketing and managing
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Project Manager-OMR2

Softpath System
01.2016 - 06.2017
  • Data Entry, quality checking, understanding terms and putting into prospective, setting up commercial accounts and assisting with project of converting all business internet and phone lines from the Legacy to Apollo database
  • Complex orders PRI account handling, managing problem solving, time management was imperative, Order Management into billing system where I worked with ICOMS and training in Salesforce
  • Planned, designed, and scheduled phases for large projects.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Service Experience specialist

Nordstrom
09.2014 - 02.2016
  • Troubleshoot for customers and employees
  • Handled all overrides cash outs, opening and closing, returns, Educated and trained employees on the system and how to handle certain situations
  • Enhanced customer satisfaction by addressing and resolving service-related inquiries promptly and effectively.
  • Handled escalated customer complaints professionally and efficiently, defusing tense situations while working toward mutually agreeable resolutions.
  • Participated in regular team meetings, contributing to the development of strategies aimed at improving overall service experience for clients.
  • Utilized advanced troubleshooting techniques to resolve complex issues quickly, minimizing downtime for clients.
  • Championed initiatives aimed at boosting employee morale, recognizing individual achievements and fostering a positive work environment conducive to exceptional customer care.
  • Developed comprehensive knowledge of company products and services, becoming a trusted resource for both colleagues and customers alike.
  • Served as a liaison between clients and internal departments when necessary to expedite problem resolution or escalate urgent matters appropriately.

Education

Pharmacy Technician Licensed - State of Missouri

Missouri Pharmacy Technician
Chesterfield, MO
12-2024

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Organization and multitasking
  • Documentation and reporting
  • Decision-making
  • Conflict resolution
  • Positive attitude
  • Email and telephone etiquette
  • Client advocacy
  • Case planning
  • Critical thinking
  • Care coordination
  • Data entry and analysis
  • Records management
  • MS office
  • Referral coordination
  • Case management tracking
  • Patient support
  • Case needs assessment
  • Patient assessment
  • Direct patient care
  • Medical records management
  • Patient management
  • EMR / EHR
  • HIPAA compliance
  • Goal setting
  • Financial support
  • Teamwork and collaboration
  • Multitasking Abilities

Timeline

Hub Case Manager

Eversana
01.2025 - Current

Medical Device Office Manager/Patient Care Coordinator

Hearinglife
06.2017 - 01.2024

Project Manager-OMR2

Softpath System
01.2016 - 06.2017

Service Experience specialist

Nordstrom
09.2014 - 02.2016

Pharmacy Technician Licensed - State of Missouri

Missouri Pharmacy Technician

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Sabrina Wallace