Summary
Overview
Work History
Education
Skills
Reading and studying the Bible.
Timeline
Generic
SABRINA WATSON

SABRINA WATSON

Beaver ,PA

Summary

Immediate aim is to apply my versatile hands on professional Customer Service experience and Management experience to a competitive health care system and or financial institution demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration. Decisive leader promoting operational improvements, market expansion and positive corporate culture is key to success. I'm bringing 20 years of experience as an accomplished Manager specializing in customer service support / retention. visionary executive with success implementing plans to meet current and future needs.


Overview

21
21
years of professional experience

Work History

Founder / President / CEO

Jennifer's Collectibles
Pittsburgh, PA
01.2003 - 02.2020
  • Identify prospective customers by using business directories
  • Follow leads from existing clients, and attend trade shows and conferences
  • Contacting new and existing customers to discuss their needs product specifications, and regulations
  • Emphasize product features based on analyses of customers’ needs and on technical knowledge of product capabilities and limitations
  • Answer customers questions about prices availability and product uses
  • Negotiate prices and terms of sale and service agreements
  • Prepare sales contracts and submit orders for processing
  • Follow up with customers to make sure they are satisfied with their purchases and to answer any questions or concerns.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Supported and supervised team of [Number] [Type] professionals.

Medical Customer Service Representative

CSI Staffing Company, Pharmaceutical Company, Florida Keys
, FL
01.2014 - 01.2014
  • Calling patients to follow up with insurance information
  • Assisting patients with HIV, Cancer and Transplants
  • Processed all general customer service requests Processed orders pertaining to patient’s account
  • Handling complaints and adjustments on patient’s accounts
  • Creating delivery dates of patient’s medications
  • Updating patient’s demographics an method of payment (MOP)
  • Using FedEx, USPS, UPS websites to track lost or stolen medication shipments
  • Worked on twin monitors, multi phone line system AT&T
  • Using AT&T headsets
  • Maintained professional phone skills and excellent customer service while under pressure

Mail Handler

HIPPA Certified, United States Postal Service
North Side, PA
01.2008 - 01.2009
  • Worked on Locos machines, flyers, hand sorting mail, bundle mail
  • Picking up and distributing mail to the Dioses machines
  • Sorting of flex mail and Combo mail
  • Setting up and breaking down workstation

Customer Service Representative

Dial America
Monroeville, PA
01.2006 - 01.2007
  • Answering credit card related questions
  • Activating customers credit cards
  • Cross selling and up selling company product offers
  • Educating customers on terms of conditions and policies
  • Setting up payment arrangements
  • Collecting overdue payments
  • Updating customers’ accounts
  • Updating financial information

Mortgage Collections Specialist

National City Bank Allegheny Center Mall
North Side, PA
01.2003 - 01.2003
  • Calling customers (Homeowners) in regards to non-payment on past due mortgages
  • Taking credit card or bank check payments on past due mortgage balances
  • Setting up payment arrangements with customers
  • Educating customers about homeowners insurance policy's
  • Entering customers information while working on 3 three separate screens, Val tram
  • Software used Internet Explorer, Outlook Express, Microsoft Word
  • Following up with customers via email and phone

Administrative Assistant

UPMC Health Systems Temporary Services
Oakland, PA
01.2000 - 01.2001
  • Faxing patient’s prescriptions information to pharmacy's while implementing the HIPPA bylaws
  • Verifying patients’ medical information
  • Pulling patients charts and preparing them for their appointment
  • Taking patients co-payments on their accounts
  • Scheduling patients
  • Preparing patients charts for the following day
  • Verifying doctor’s credentials
  • Updating patient information, answering phones
  • Software used Microsoft Word, Microsoft Excel, Microsoft Outlook
  • Contacting customers to verify medical insurance and Specialty Pharmacy information
  • Receiving UPS, FedEx, packages
  • Occasionally fill in for Receptionist

Administrative Assistant

Mellon Bank
Pittsburgh, PA
01.1999 - 01.2000
  • Trained for Mellon Bank Car, T, D
  • Water House Accounts
  • Calling Car dealerships to check the status of applying car loan customers
  • Interring data on new Waterhouse service accounts
  • Training for T.D Waterhouse customer service accounts
  • Providing customer service
  • Updating customers account information
  • Pulling finished applications to fax or hand deliver to branch managers

Education

Teller Training, New Accounts, Consumer Lending

Banking Institute of Los Angeles
1989

H.S. Diploma, GED - Banking Operations and Lending

John Muir High School
1981

Skills

  • ABILITIES
  • Strong organizational and interpersonal skills
  • General office duties, including answering phone or email correspondence from patients and doctors
  • Data entry 30-40 wpm, 80% accuracy
  • Ability to handle retention calls
  • Software: Microsoft Word, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint, Microsoft Excel
  • Board Collaboration
  • Effective Communicator and Public Speaker
  • Change and Growth Management
  • Annual Planning

Reading and studying the Bible.

Well as a Christian it is very important to read and study the word of God. It's vital to your spiritual life. without reading and studying the word is like not being able to breathe.

Timeline

Medical Customer Service Representative

CSI Staffing Company, Pharmaceutical Company, Florida Keys
01.2014 - 01.2014

Mail Handler

HIPPA Certified, United States Postal Service
01.2008 - 01.2009

Customer Service Representative

Dial America
01.2006 - 01.2007

Founder / President / CEO

Jennifer's Collectibles
01.2003 - 02.2020

Mortgage Collections Specialist

National City Bank Allegheny Center Mall
01.2003 - 01.2003

Administrative Assistant

UPMC Health Systems Temporary Services
01.2000 - 01.2001

Administrative Assistant

Mellon Bank
01.1999 - 01.2000

Teller Training, New Accounts, Consumer Lending

Banking Institute of Los Angeles

H.S. Diploma, GED - Banking Operations and Lending

John Muir High School

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