Sabrina Wheeling
Quality Assurance
Norfolk,VA
Summary
Thorough quality assurance professional recognized consistently for performance excellence and contributions to success in the data management industry. Successful at prioritizing and managing multiple projects. Open and clear communicator with an organized nature and strong attention to detail. Looking for position supporting quality assurance methodologies in the business processing industry.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Quality Assurance Specialist
Advanced Data Corporation
Milford, PA
08.2019 - Current
- Increased monthly departmental productivity by 25% and exceeded individual quality goals set by management.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.
Healthcare Claims Customer Service Contractor
Working Solutions/Triwest Healthcare Alliance
Norfolk, VA
04.2019 - 08.2019
- Managed over 80 medical claims on daily basis.
- Evaluated veteran care referral requests and health care authorizations to confirm accuracy of data entered into agency management system.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
Medical Coder
Med-Systems Associates
Chesapeake, VA
03.2018 - 04.2019
- Coded over 100 multi-specialty medical records daily including hospital visits, workers compensation, OB/GYN surgeries and procedures, nursing home visits, home health and hospice certifications.
- Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
- Conducted end of month audits to ensure all monthly charges are accounted for and entered accurately.
Resolution Specialist
Amazon, Inc
Seattle, WA
10.2016 - 07.2018
- Promoted to Resolution Specialist after 12 months of exhibiting excellent customer service and leadership skills.
- Mentored customer service representatives on researching policies and thinking critically to reach successful resolutions.
- Chosen as a member of leadership on two pilot campaigns to provide essential feedback on how to streamline workflow processes.
Dispatcher
REPUBLIC SERVICES, INC. SPARKS GROUP
Fairfax Station, VA
03.2012 - 11.2014
- Served in the lead dispatcher role due to exhibiting leadership qualities and working knowledge of company policies and procedures within a short time frame.
- Set up files, interviewed workers for claims and accident reports and gathered all information necessary to complete investigations.
- Keyed fuel usage, prepared and distributed monthly financial analysis reports.
Education
Fundamentals of Project Planning And Management -
University of Virginia
VA 12.2020 - 01.2021
Google IT Support Professional Certification -
Google
CA 09.2020 - 10.2020
Certified Professional Coder Certification -
Tidewater Community College
VA 06.2017 - 07.2017
Medical Billing And Coding Certification -
Tidewater Community College
VA 09.2016 - 05.2017
Associate of Science - General Studies
Northern Virginia Community College
VA 01.2010 - 12.2011
Skills
Verbal and written communication
Reporting and analysis
Quality control
Key performance indicators
Performance improvement
Employee Evaluation
Staff education and training
Data Analysis
Timeline
Fundamentals of Project Planning And Management -
University of Virginia
12.2020 - 01.2021
Google IT Support Professional Certification -
Google
09.2020 - 10.2020
Quality Assurance Specialist
Advanced Data Corporation
08.2019 - Current
Healthcare Claims Customer Service Contractor
Working Solutions/Triwest Healthcare Alliance
04.2019 - 08.2019
Medical Coder
Med-Systems Associates
03.2018 - 04.2019
Certified Professional Coder Certification -
Tidewater Community College
06.2017 - 07.2017
Resolution Specialist
Amazon, Inc
10.2016 - 07.2018
Medical Billing And Coding Certification -
Tidewater Community College
09.2016 - 05.2017
Dispatcher
REPUBLIC SERVICES, INC. SPARKS GROUP
03.2012 - 11.2014
Associate of Science - General Studies
Northern Virginia Community College
01.2010 - 12.2011