Sabrina Williams
Dallas
Summary
Experienced mental and behavioral health professional, dedicated to advocating for clients and providing exceptional care. Strong background in operations and training, adept at achieving performance standards and delivering positive client outcomes. Expertise lies in identifying root cause of issues, enabling effective problem-solving both independently and as a valuable team member. Consistently produces impactful results through clear communication and passion for client well-being.
Overview
9
9
years of professional experience
Work History
Combat Medic Specialist (68W)
UNITED STATES ARMY RESERVES
08.2023 - Current
- Responsibilities of a Combat Medic include administering emergency medical care in the field in both combat and humanitarian situations
- Serves as a first responder and triages illnesses and injuries to save lives
- Trains other soldiers in lifesaver/first responder courses and provides care on base/at unit while not deployed
Child Protective Investigator (CPI)
TEXAS DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES
07.2022 - 06.2024
- Child Protective Investigators investigate claims of child abuse and neglect
- They have the difficult task of figuring out what happened and predicting what will happen in the future
- Child Protective Services receives and investigates reports of abuse and neglect 24 hours per day, every day of the year
- Responded to crisis involving child abuse and neglect
- Investigated reports of child abuse and/or neglect
- Interviewed people such as reporters, parents, children and collaterals related to the investigation
- Worked with law enforcement, attorneys, forensic interviewers and counselors
- Provided resources for families to accommodate individual situations
Guest Services Representative
ORLANDO HEALTH-WINNIE PALMER
01.2021 - 07.2022
- Maintains current knowledge of hospital personnel, departments, and their locations to refer guests to the appropriate department or person
- Provides information to all hospital team members
- Responds to needs of guests/team members either on the phone or in person
- Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs
- Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work And Home Health
- Assists Social Service with transportation and hotel or flight arrangements for patients and their families
Dually Served Youth and Families MSW Internship
DEVEREUX ADVANCED BEHAVIORAL
09.2021 - 05.2022
- Shadowed and assisted Licensed Clinical Social Work (LCSW) with providing intensive behavioral health and counseling for children and adolescents
- Provided parental education and coaching to establish healthy family relationships and build communication
- Assessed clients and created individualized treatment plans
Customer Service Representative
MARRIOTT VACATION WORLDWIDE
01.2019 - 12.2021
- Check availability of accommodations and dates, including finding alternative dates or options if the first choice is not available
- Answer telephones using appropriate etiquette
- Comply with quality assurance expectations and standards
- Anticipate and address guests' service needs
- Contact an appropriate call center individual, leader, or department to resolve guest calls, requests, or problems to ensure the highest customer service
Mental Health Connections Specialist BSW Internship
MENTAL HEALTH ASSOCIATION
01.2021 - 05.2021
- Mental Health Connections Specialists answer all incoming calls, complete referrals, and research our database of over 2,600 providers in the Central Florida area to find resources that best fit what the consumer is looking for
- Mental Health Connections Specialist Interns provide resources to the callers, maintain databases, complete data entry, miscellaneous intern projects, community outreach, attend community events, and more
Customer Service Representative
SEAWORLD PARKS AND ENTERTAINMENT
01.2016 - 12.2019
- Answered inbound calls and assisted with sales and scheduling custom vacations, animal interactions, group tours, Discovery Cove experiences, and other consumer inquiries
- Met key performance metrics and learned new call handling techniques, park programs, and call skill types as required
- Maintained knowledge of park programs to build custom recommendations for products and experiences that result in customer sales and satisfaction
- Processed orders, and researched and solved problems while maintaining the highest level of customer service
- Set up payment plans for annual passes and special customer packages
Education
Master of Social Work (MSW) -
University of Central Florida
Orlando, FL05-2022
Bachelor of Social Work (BSW) -
University of Central Florida
Orlando, FL05-2021
Associate of Arts (AA) -
Valencia College
Orlando, FL05-2019
Graduated from Junior Achievement -
Oak Ridge High School
Orlando, FL05-2016
Skills
- Crisis Intervention
- Case Management
- Nationally Registered Emergency Medical Technician
- Client Advocacy
- Child development
- Safety planning
- Mental health awareness
- Parenting education
- Behavioral analysis
Websites
Timeline
Combat Medic Specialist (68W)
UNITED STATES ARMY RESERVES
08.2023 - Current
Child Protective Investigator (CPI)
TEXAS DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES
07.2022 - 06.2024
Dually Served Youth and Families MSW Internship
DEVEREUX ADVANCED BEHAVIORAL
09.2021 - 05.2022
Guest Services Representative
ORLANDO HEALTH-WINNIE PALMER
01.2021 - 07.2022
Mental Health Connections Specialist BSW Internship
MENTAL HEALTH ASSOCIATION
01.2021 - 05.2021
Customer Service Representative
MARRIOTT VACATION WORLDWIDE
01.2019 - 12.2021
Customer Service Representative
SEAWORLD PARKS AND ENTERTAINMENT
01.2016 - 12.2019
Master of Social Work (MSW) -
University of Central Florida
Bachelor of Social Work (BSW) -
University of Central Florida
Associate of Arts (AA) -
Valencia College
Graduated from Junior Achievement -
Oak Ridge High School
Similar Profiles
Travis TorrelloTravis Torrello
Logistics & Medical Material Management at United States Army/ United States Army ReservesLogistics & Medical Material Management at United States Army/ United States Army Reserves
Owen BelbyOwen Belby
Military Police Sergeant at United States Army ReservesMilitary Police Sergeant at United States Army Reserves
ALYSSAMARIE KANANILOAOKEKAI RUIZ BADUAALYSSAMARIE KANANILOAOKEKAI RUIZ BADUA
Healthcare Specialist (Medic) at United States Army ReservesHealthcare Specialist (Medic) at United States Army Reserves