Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Williams-Burrell

Humble,TX

Summary

Sabrina Williams-Burrell is a dedicated Customer Service Professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Sabrina Williams- Burrell also has a lot of experience working with children of all ages. Sabrina has a great passion for putting together learning material. Sabrina loves to use different learning techniques to help children learn.

Sabrina Williams- Burrell brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Self-motivated with a number of years and experiecne.

Overview

9
9
years of professional experience

Work History

Remote Customer Service Agent

Live Ops
Scottsdale, AZ
10.2021 - Current
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Resolved customer complaints quickly and efficiently.
  • Processed Payments
  • Help with order placement
  • Processed Returns
  • Help with all customer concerns

Youth Care Worker

Bethel Grove Baptist Church
Anderson, Texas
01.2017 - Current
  • Assisting customers taking inbound calls
  • Process orders in a timely manner
  • Process returns in the system database
  • Help customers with inventory checks
  • Help with inquiries regarding product shipment
  • Assist customers with any questions they may have about order placement.

Secretary (Sports Medicine Clinic)

Prairie View A&M University
12.2020 - 09.2021
  • Answered the phones in a prompt manner
  • Typed various documents on Microsoft Word
  • Made labels and filed folders
  • Scheduled students appointments.
  • Educated athletes on importance of proper nutrition, rest and hydration.
  • Monitored and evaluated injured athletes during rehabilitation sessions.
  • Coordinated care with team doctors, athletes, families and coaches.
  • Skilled at working independently and collaboratively in a team environment.
  • Entered student data in the correct Database

Registration Assistant

Houston Community College
01.2019 - 12.2020
  • Provide general registration information to students
  • Assist students during registration by passing out appropriate forms, checking forms for completeness and accuracy, typing, answering phones and providing student assistance
  • Directs students to the appropriate registration stations
  • Verify residency status for students at Houston Community College.

Office Clerk

Averitt Express
01.2017 - 08.2018
  • Typed word documents
  • Answered the phone professionally
  • Scheduled pickups
  • Distributed forms to drivers daily
  • Scheduled Meetings
  • Helped drivers with route information.

Office Assistant

Exxon Mobil Exploration
01.2016 - 01.2017
  • Operated office equipment such as fax machines and the copier
  • Typed documents using various programs; Microsoft Word
  • Answered phones in a timely manner
  • Ordered office supplies, retrieved mail daily.

DSW (Designer Shoe Warehouse)

Floor Member And Sales Representative
04.2015 - 09.2015
  • Assisted customers with finding the shoes that would suite their needs
  • Provided customers with company membership information
  • Processed payments and entered membership information in the correct database
  • Help stock the floor with new inventory
  • Help decorate the sales floor


Education

Associate of Arts -

Houston Community College
Houston, TX
05.2013

Bachelor of Arts -

University Of Houston Downtown (Completed Credits)
Houston, TX

Skills

  • Decision Making
  • Self Management
  • Problem Solving
  • Leadership
  • Time Management
  • Active Listening
  • Routes Calls
  • Appointment
  • Clerical Skills
  • Billing Inquiries
  • Customer Complaint Resolution
  • Selling Skills
  • Dispute Resolution
  • Online Chat
  • Inbound Call Management
  • Behavior Management Techniques
  • Activity Planning
  • Teaching Strategies

Timeline

Remote Customer Service Agent

Live Ops
10.2021 - Current

Secretary (Sports Medicine Clinic)

Prairie View A&M University
12.2020 - 09.2021

Registration Assistant

Houston Community College
01.2019 - 12.2020

Youth Care Worker

Bethel Grove Baptist Church
01.2017 - Current

Office Clerk

Averitt Express
01.2017 - 08.2018

Office Assistant

Exxon Mobil Exploration
01.2016 - 01.2017

DSW (Designer Shoe Warehouse)

Floor Member And Sales Representative
04.2015 - 09.2015

Associate of Arts -

Houston Community College

Bachelor of Arts -

University Of Houston Downtown (Completed Credits)

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Sabrina Williams-Burrell