Summary
Overview
Work History
Education
Skills
Timeline
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SABRINA ONEAL

Estero,FL

Summary


Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.

Overview

9
9
years of professional experience

Work History

Care Coordinator

Gastro Health
01.2020 - Current
  • Handle all administrative tasks and duties for the physician/provider
  • Serve as the liaison or coordinator for the patients medical care
  • Streamline all patient-physician communications to ensure patient satisfaction
  • Provide medical literature and clinical preparation instructions to patients
  • Assist patients with questions and/or concerns regarding procedures
  • Schedule all procedures to be performed by the physician
  • Review the physicians schedule for maximum scheduling efficiency
  • Schedule all diagnostic tests, procedures and follow-up appointments
  • Obtains all authorizations for procedures and tests
  • Call patient to confirm procedures a week in advance
  • Schedule follow-up appointments including recalls
  • Check-out patients at the end of their visit and provide next step instructions
  • Request medical records from doctors and hospitals
  • Returns patient calls promptly and professionally
  • Call-in new prescriptions and refills and obtain authorization if necessary
  • Obtain lab results including stat requests
  • Complete tasks from Electronic Medical Record
  • Reviews open orders every three days and works accordingly
  • Contact patients with test results
  • Sends history and physical forms to outpatient facility

Medical Assistant

Baptist Health Primary Care
12.2016 - 01.2020
  • Performed medical records management, including filing, organizing and scanning documents.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Patient Support Assistant

Uromedix
03.2016 - 01.2020
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Assisted customers in navigating the company website or mobile app for self-service options when applicable.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
  • Collaborated with team members to improve overall response times and service quality.
  • Negotiated successful resolutions between customers and the company during disputes or disagreements.

Education

Associate of Arts - General Science

Broward College
Fort Lauderdale, FL

High School Diploma -

Norland Senior High School
Miami Gardens, FL
08-1999

Skills

  • Strong empathy
  • Organizational Skills
  • Critical Thinking Skills
  • 100 % Customer Service
  • Multitasking ability
  • HIPAA Compliance
  • Appointment Scheduling

Timeline

Care Coordinator

Gastro Health
01.2020 - Current

Medical Assistant

Baptist Health Primary Care
12.2016 - 01.2020

Patient Support Assistant

Uromedix
03.2016 - 01.2020

Associate of Arts - General Science

Broward College

High School Diploma -

Norland Senior High School

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SABRINA ONEAL