Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sabrina Workman

Alpharetta,GA

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Office Manager/Parts Manager

Classic Collision
04.2021 - Current
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Maintained monthly supply orders for the office.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Handled incoming reports of missing invoices and posted them in a timely manner.
  • Properly setting up new employees with Classic Collision Apparel and getting them set up in adp with the proper information.
  • Thoroughly cleaned exceptions on files so we were able to close.
  • Adequately post all invoices and send all statements to corporate in a timely manner.
  • Maintain the knowledge of eta's on parts ordered, find solutions on parts that are on B/O.
  • Correct over allocated labor, assign labor credits to technicians for incoming used parts.

Parts Manager

Classic Collsion
11.2020 - 04.2021
  • Checked in incoming parts and matched them with the incoming invoice in a timely manner.
  • Maintained a friendly and professional relationship with vendors and parts drivers.
  • Adequately examined all parts for damage and handled sending the parts back if needed.
  • Mirror matched new incoming parts with the old damaged parts.
  • Input invoices in a timely fashion, making sure they are correct.
  • Maintained pending credits
  • Obtained Eta's from vendors
  • Retained an organized environment so everything could run efficiently .

CSR

Classic Colllision
02.2019 - 11.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

High School Diploma -

Mountain Education Charter High School
Ellijay
11.2018

Skills

  • Ability to work long hours
  • Hospitality
  • Communications
  • Customer service oriented
  • Problem-solving
  • Multitasker
  • Impeccable work Ethic
  • Organization
  • Data Entry
  • Self Motivation
  • Microsoft Excel
  • Analytical and Critical Thinking

Certification

Gold Certified in I-CAR

Timeline

Office Manager/Parts Manager

Classic Collision
04.2021 - Current

Parts Manager

Classic Collsion
11.2020 - 04.2021

CSR

Classic Colllision
02.2019 - 11.2020

High School Diploma -

Mountain Education Charter High School

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Sabrina Workman