Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sabrina Workman

Cartersville,GA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Service Advisor

Classic Collision
08.2024 - Current
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
  • Coordinated loaner vehicles for customers during extended repair periods, enhancing overall satisfaction levels.
  • Assisted in creating promotional campaigns to increase sales of maintenance packages and add-on services.
  • Ensured compliance with company policies, safety regulations, and local laws throughout all operations within the department.
  • Resolved complex issues, demonstrating expertise in problem-solving and customer relations.
  • Analyzed vehicle data using advanced diagnostic equipment.

Specail Projects Coordinator/Estimator/Service Advisor

Rally Fleet Services
10.2023 - 07.2024
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Evaluated potential risks associated with proposed changes to existing processes, proposing mitigation strategies when necessary.
  • Consistently prepared and submitted daily reports, ensuring accuracy and timeliness in all documentation.
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
  • Efficiently processed and billed out files on a daily basis, ensuring accurate and timely handling of all documentation.

Office Manager/Parts Manager

Classic Collision
02.2019 - 10.2023
  • Maintain electronic and physical filing systems
  • Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Maintain monthly supply orders for the office
  • Exercise good judgment and decision-making in resolving concerns and issues
  • Handle incoming reports of missing invoices and post them in a timely manner
  • Properly set up new employees with Classic Collision Apparel and set up in Automatic Data Processing with the proper information
  • Thoroughly clean exceptions on files so the company could close the files
  • Post all invoices and send all statements to corporate in a timely manner
  • Maintain knowledge on status of parts ordered and troubleshoot delays in delivery, find solutions on parts that are on backorder
  • Correct over allocated labor, assign labor credits to technicians for incoming used parts.

Education

High School Diploma -

Mountain Education Charter High School
11.2018

Skills

  • CCC One
  • Customer service
  • Problem-solving
  • Multitasker
  • Impeccable work Ethic
  • Organization
  • Data Entry
  • Microsoft Excel
  • Analytical and Critical Thinking
  • QuickBooks
  • Microsoft Word
  • AdjustRite

Certification

Gold Certified in I-CAR

Timeline

Senior Service Advisor

Classic Collision
08.2024 - Current

Specail Projects Coordinator/Estimator/Service Advisor

Rally Fleet Services
10.2023 - 07.2024

Office Manager/Parts Manager

Classic Collision
02.2019 - 10.2023

High School Diploma -

Mountain Education Charter High School

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Sabrina Workman