Sabrina Workman
Cartersville,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Service Advisor
Classic Collision
08.2024 - Current
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
- Coordinated loaner vehicles for customers during extended repair periods, enhancing overall satisfaction levels.
- Assisted in creating promotional campaigns to increase sales of maintenance packages and add-on services.
- Ensured compliance with company policies, safety regulations, and local laws throughout all operations within the department.
- Resolved complex issues, demonstrating expertise in problem-solving and customer relations.
- Analyzed vehicle data using advanced diagnostic equipment.
Specail Projects Coordinator/Estimator/Service Advisor
Rally Fleet Services
10.2023 - 07.2024
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated potential risks associated with proposed changes to existing processes, proposing mitigation strategies when necessary.
- Consistently prepared and submitted daily reports, ensuring accuracy and timeliness in all documentation.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Efficiently processed and billed out files on a daily basis, ensuring accurate and timely handling of all documentation.
Office Manager/Parts Manager
Classic Collision
02.2019 - 10.2023
- Maintain electronic and physical filing systems
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving
- Maintain monthly supply orders for the office
- Exercise good judgment and decision-making in resolving concerns and issues
- Handle incoming reports of missing invoices and post them in a timely manner
- Properly set up new employees with Classic Collision Apparel and set up in Automatic Data Processing with the proper information
- Thoroughly clean exceptions on files so the company could close the files
- Post all invoices and send all statements to corporate in a timely manner
- Maintain knowledge on status of parts ordered and troubleshoot delays in delivery, find solutions on parts that are on backorder
- Correct over allocated labor, assign labor credits to technicians for incoming used parts.
Education
High School Diploma -
Mountain Education Charter High School
11.2018
Skills
- CCC One
- Customer service
- Problem-solving
- Multitasker
- Impeccable work Ethic
- Organization
- Data Entry
- Microsoft Excel
- Analytical and Critical Thinking
- QuickBooks
- Microsoft Word
- AdjustRite
Certification
Gold Certified in I-CAR
Timeline
Senior Service Advisor
Classic Collision
08.2024 - Current
Specail Projects Coordinator/Estimator/Service Advisor
Rally Fleet Services
10.2023 - 07.2024
Office Manager/Parts Manager
Classic Collision
02.2019 - 10.2023
High School Diploma -
Mountain Education Charter High School