SABRINA YANCY
Palmdale,CA
Summary
Experienced and dedicated HEDIS professional with a strong track record in enhancing the quality of care and healthcare outcomes. Seeking a challenging role in the HEDIS field to apply skills in data analysis, quality improvement, and project management.
Overview
19
19
years of professional experience
Work History
Sr. Provider Service Representative
Reveleer
Glendale, Ca
09.2019 - 05.2024
- Conducted HEDIS audits to assess the quality of care provided to patients
- Collaborated with healthcare providers to improve documentation accuracy and completeness
- Analyzed audit results and presented findings to management for process improvement
- Implemented strategies to increase HEDIS scores and enhance overall performance metrics
- Developed training materials and conducted workshops to educate providers on HEDIS requirements
- Maintained up-to-date knowledge of healthcare regulations and best practices in quality improvement.
Department Manager
Admissions Adolescent Growth
Pasadena, Ca
09.2017 - 06.2019
- Led a team of admissions coordinators to streamline the intake process and ensure timely admission of adolescent patients
- Developed and implemented admission strategies to increase patient referrals and meet admissions targets
- Conducted regular training sessions for admissions staff to enhance their skills and knowledge of admission procedures
- Collaborated with healthcare providers and insurance companies to facilitate the admission process and ensure compliance with regulations
- Analyzed admission data and trends to identify opportunities for improvement and implement corrective actions
- Maintained a high level of patient satisfaction through effective communication and personalized support during the admissions process.
Documentation Clerk
Shield Healthcare
Valencia, Ca
05.2016 - 06.2017
- Managed and organized patient records, ensuring accuracy and confidentiality of information
- Reviewed and processed documentation for insurance claims, authorizations, and medical records
- Collaborated with healthcare providers and insurance companies to obtain necessary documentation and ensure timely processing
- Conducted audits of patient records to verify completeness and compliance with regulatory requirements
- Assisted in the development and implementation of documentation policies and procedures to improve efficiency and accuracy
- Provided administrative support to healthcare staff, including data entry, filing, and record maintenance.
Senior Loan Processor
JP Morgan Chase
Chatsworth, Ca
06.2010 - 11.2013
- Achieved top 10% of National Processor ranking
- Worked directly with the customers to ensure high customer satisfaction
- Maintained system accuracy
- Issued proper disclosures as required by federal regulatory compliance and reviews rate lock and point objectives for accuracy
- Set up files and ordered all necessary exhibits for appraisal and credit reports
- Prepared and calculated income and assets
- Ordered and reviewed title insurance, appraisals, loan payoffs, flood and tax certificates.
Account Manager
JP Morgan Chase
Chatsworth, Ca
01.2005 - 06.2010
- Reviewed mortgage applications
- Navigated the processing system
- Loan analysis
- Reviewed compensating factors
- Processed pre-approvals for underwriting
- Handled sensitive information from customers
- Applied needed conditions to ensure borrowers meet program requirements
- Performed escrow analysis
- Obtained all third-party documentation.
Education
Business Administration certificate -
Job Corps
01.2004
Diploma -
Desert Winds High School
01.2001
Skills
- Proficient in HEDIS data collection, abstraction, and analysis
- Strong knowledge of NCQA guidelines and HEDIS measures
- Excellent project management and organizational skills
- Effective communication and collaboration with providers, stakeholders, and team members
- Data-driven decision-making and quality improvement strategies
- Proficient in EHR systems and data analytics tools
- Medical terminology
References
Upon request
Timeline
Sr. Provider Service Representative
Reveleer
09.2019 - 05.2024
Department Manager
Admissions Adolescent Growth
09.2017 - 06.2019
Documentation Clerk
Shield Healthcare
05.2016 - 06.2017
Senior Loan Processor
JP Morgan Chase
06.2010 - 11.2013
Account Manager
JP Morgan Chase
01.2005 - 06.2010
Business Administration certificate -
Job Corps
Diploma -
Desert Winds High School