Sabrina Yinger
Donora,PA
Summary
Dedicated and detail-oriented healthcare administration graduate with a strong foundation in healthcare operations, compliance, and patient services. Experienced in dental and medical operations and customer service, Have excellent communication and problem-solving skills. Passionate about improving patient experiences, streamlining administrative processes, and supporting healthcare teams in delivering quality care. Eager to apply knowledge of healthcare management, insurance policies and regulatory compliance in an administrative role. Seeking an opportunity to contribute to a dynamic healthcare organization and grow within the industry.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Three Rivers Dental
04.2025 - 06.2025
- Assisted patients with appointment scheduling, ensuring efficient use of provider time.
- Managed patient inquiries and concerns, providing timely and accurate information.
- Coordinated insurance verification processes to facilitate smooth patient registration.
- Streamlined patient check-in procedures, reducing wait times and improving satisfaction.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Dentrix to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Dental Customer Service Representative
United Concordia
09.2024 - 04.2025
- Viewing dental claims, sending claims back for adjustment, answering questions members have about claims
- Calling out to provider offices regarding members claims.
- Answering provider calls wanting to go over benefits.
- Faxing over EOBs to offices.
- Sending emails with Provider listings to members upon request.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Utilized CRM systems to track and manage customer interactions effectively.
- Collaborated with cross-functional teams to address client concerns proactively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Highmark Blue Cross Blue Shield
02.2023 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Education
Bachelor of Health Science - Healthcare Administration
University of Arizona
Tucson, AZ12.2024
High school Diploma - undefined
Steelton High School
06.2017
Skills
- Records Preparation
- Lotus Notes
- Executive Management Support
- Shipping Procedures Understanding
- Call Center Operations
- Typing Proficiency
- Managing Multiple Tasks
- Call Triaging
- Customer Relationship Management
- Product Organization
- Active Listening
- Microsoft Excel
- Patient Scheduling
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Office administration
- Conflict resolution
- Document filing
- Patient education
- Medical billing
- Verbal and written communication
- Data protection
- Appointment confirmation
- Insurance billing
- Money handling
- Patient check-in
- EMR
- Friendly and outgoing
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Patient Service Representative
Three Rivers Dental
04.2025 - 06.2025
Dental Customer Service Representative
United Concordia
09.2024 - 04.2025
Customer Service Representative
Highmark Blue Cross Blue Shield
02.2023 - 11.2023
High school Diploma - undefined
Steelton High School
Bachelor of Health Science - Healthcare Administration
University of Arizona
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