Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGE
Fun Fact About Me
Timeline
Generic
Sabrina Zak

Sabrina Zak

Flint

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

*Willing to relocate*


Overview

9
9
years of professional experience

Work History

Student Research Assistant

Franklin University – Psychology Dept.
Current - Current
  • Conducted independent research projects and literature reviews
  • Collaborated on ethical reviews and academic writing
  • Enhanced research accuracy by diligently collecting and analyzing data from various sources.
  • Expanded knowledge base through active participation in conferences, workshops, and seminars relevant to the field of study.

Customer Experience Agent

ACDelco / General Motors
05.2022 - Current
  • Adapted rapidly to evolving policies and cross-department coordination for specific work events and training.
  • Maintained calm professionalism under pressure, ensuring client satisfaction and retention.
  • Delivered responsive, clear communication and issued resolution in a high-volume, deadline-driven environment.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.

EMT-B (Licensed)

Superior Ambulance
11.2018 - 11.2020
  • Responded to 911 and non-emergency medical calls with rapid assessment
  • Communicated critical patient info to hospital staff under pressure
  • Adapted calmly in high-stress, life-threatening scenarios
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.

Managing Director

CVS HEALTH CORPORATION
08.2018 - 01.2019
  • Supervised front-end team and ensured smooth daily operations
  • Trained new hires on registers, returns, and customer service protocols
  • Resolved customer concerns while maintaining store policy compliance
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.

Management Associate

Walgreens
04.2016 - 01.2019
  • Managed cross-functional teams effectively, fostering collaboration and communication towards achieving common objectives.
  • Identified areas of risk mitigation through regular audits leading to enhanced corporate compliance.
  • Boosted sales performance with strategic planning efforts focused on improving market penetration and expanding customer base.

Education

Bachelor's of Science - Psychology

Franklin University
Columbus, OH
08.2025

Skills

  • Interpersonal Communication
  • Problem Solving
  • Time Management
  • Crisis Response
  • Adaptability
  • Empathy & Active Listening
  • Resource coordination
  • Team collaboration support
  • Dependable and responsible

Accomplishments

  • May 2024 - Communication Excellence Badge, Franklin University / Credly: Earned a digital badge recognizing advanced communication skills in writing, presenting, and resolving conflict effectively.
  • 2023–2024 - Completed 50 College Credits in Under 12 Months, Franklin University: Demonstrated exceptional drive and time management by accelerating through coursework at nearly double the standard pace, with a 3.5 GPA and earning enough credits to classify an Associate Degree.
  • Present - Self-Taught Korean Language Study, Language Learning: Independently studying Hangul reading and writing, with ongoing progress in basic vocabulary, grammar, and cultural context. Demonstrates initiative, cross-cultural interest, and long-term personal commitment.

LANGUAGE

English (100%)
Korean (30% and growing but the day)

Fun Fact About Me

I earned 50 college credits in a single year while working full-time. I may be a workaholic, or driven depending on how you see it.

Timeline

Student Research Assistant

Franklin University – Psychology Dept.
Current - Current

Customer Experience Agent

ACDelco / General Motors
05.2022 - Current

EMT-B (Licensed)

Superior Ambulance
11.2018 - 11.2020

Managing Director

CVS HEALTH CORPORATION
08.2018 - 01.2019

Management Associate

Walgreens
04.2016 - 01.2019

Bachelor's of Science - Psychology

Franklin University

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