Sabrina Zemlyansky
Gloucester,MA
Summary
Enthusiastic and reliable server that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Hostess
The Roof
04.2023 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Informed of accurate wait times.
- Accommodated special seating requests for guests to enhance satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Relayed guest comments or suggestions to manager on duty for further action.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
Hostess/Server Shift Leader
Sugar Magnolias
05.2019 - 02.2023
- Cultivated warm relationships with regular customers.
- Managed over 50 customer calls per day
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Server
Tremontes
08.2022 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Created positive guest experience by listening to guess, knees and recommending options to meet requests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Provided exceptional service to a high volume of daily customers .
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Allie’s Beach Street Cafe
04.2021 - 09.2021
- Circulated within a signed areas test us an address customer needs, efficient, lee and effectively prioritizing tasks during peak hours.
- Addressed complaints to kitchen staff, and served replacement item
- Displayed enthusiasm and knowledge about restaurant, menus and products.
- Satisfied customers by topping off drinks, and offering condiments, napkins, and other items.
- Responded to any cleaning duties at end of shift.
Education
Bachelor of Science - Political Science And Government
Salem State University
Salem, MA05.2026
High School Diploma -
Salem Academy Charter School
Salem MA06.2022
Skills
- Guest Flow
- Service Prioritization
- Menu Memorization
- Dining Customer Service
- Order Accuracy
- Cash Handling
Languages
Spanish
Native or Bilingual
Timeline
Hostess
The Roof
04.2023 - 08.2023
Server
Tremontes
08.2022 - 11.2022
Server
Allie’s Beach Street Cafe
04.2021 - 09.2021
Hostess/Server Shift Leader
Sugar Magnolias
05.2019 - 02.2023
Bachelor of Science - Political Science And Government
Salem State University
High School Diploma -
Salem Academy Charter School
Similar Profiles
Ross FarnolyRoss Farnoly
Line Cook at The RoofLine Cook at The Roof
Vaalele TeoVaalele Teo
Security Manager at The RoofSecurity Manager at The Roof
Leonardo BlancoLeonardo Blanco
Site Support Specialist at Roof Roof LlcSite Support Specialist at Roof Roof Llc