Sabrina E Kent
Savannah,GA
Summary
Accomplished Payroll Specialist and Business Manager with a proven track record at Cingular Wireless, enhancing operational efficiency and customer satisfaction. Skilled in payroll administration and persuasive communication, successfully led digital transformation efforts, resulting in a significant increase in efficiency. Expert in multitasking and fostering a customer-centric culture, achieving high retention rates and positive feedback.
Overview
45
45
years of professional experience
Work History
Payroll Specialist
Longshoremen (Local 1414)
03.2006 - 05.2024
- Assisted management in developing and tracking payroll budgets.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Stayed current on industry trends by attending training sessions and conferences to maintain proficiency in payroll systems and regulations.
- Provided customer service to employees regarding payroll inquiries and issues.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
Publications Manager
Government (contractor)
10.2007 - 01.2012
- Enhanced publication quality by streamlining editing and proofreading processes.
- Enhanced reader engagement with user-friendly layouts and visually appealing designs.
- Maintained an organized archive of past publications for ease of reference and future reprints or updates.
- Oversaw copyright registration processes, protecting intellectual property rights of authors and publishers alike.
Business Manager
Cingular Wireless
09.1998 - 12.2006
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Optimized resource allocation by closely monitoring project progress and adjusting priorities as needed.
- Led company-wide digital transformation efforts, resulting in increased efficiency across all departments.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Championed diversity and inclusion initiatives within the workplace, promoting a supportive environment that fosters collaboration among employees from various backgrounds.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Service Representative
Savannah Electric & Power Co.
02.1992 - 08.1997
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
Store Manager of Operations
LEVY'S Department Store
02.1979 - 12.1991
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Collaborated with cross-functional teams to drive company-wide improvements in operations and customer service.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Increased sales by [Number]% with special displays and promotions.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Associate of Arts - Criminal Justice
Armstrong State College
Savannah, GA05.1979
Skills
- New hire processing
- Accounts Payable
- Accounts Receivable
- Transaction review
- Payroll Administration
- Telephone and email etiquette
- Payroll administration experience
- Persuasive communicator
- E-Mail and Telephone Communication
- Customer Service
- Multitasking Abilities
- Multitasking
- Excellent Communication
I have a TWIC Card, I also have Government security clearance and I'm also a sworn certified Notary
My TWIC will renew September 2025,
My Notary will renew 2028 I was sworn and commissioned May 15, 2024
Unless I go to work for the Government my security clearance will end August 2025
Timeline
Publications Manager
Government (contractor)
10.2007 - 01.2012
Payroll Specialist
Longshoremen (Local 1414)
03.2006 - 05.2024
Business Manager
Cingular Wireless
09.1998 - 12.2006
Customer Service Representative
Savannah Electric & Power Co.
02.1992 - 08.1997
Store Manager of Operations
LEVY'S Department Store
02.1979 - 12.1991
Associate of Arts - Criminal Justice
Armstrong State College
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