Sabrina A. Townsend
Aubrey,TX
Summary
Dynamic executive leader with a passion for driving organizational growth and success. Adept in strategic planning, problem-solving, and effective communication. Possesses a deep understanding of business principles, project management, and team leadership. Known for fostering collaboration and possessing a relentless work ethic that fuels exceptional results. Ready to leverage expertise to propel organizations to new heights.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Global Director of DEIB
World Wide Technology
2022.09 - Current
- Spearheaded global implementation of DEIB initiatives including establishing company wide strategic plan for more than 10K employees in more than 60 countries
- Advised a team of HR professionals responsible for the full spectrum of talent management functions, including recruiting, onboarding, training, performance management, and succession planning.
- Partnered with executive leadership to establish a clear talent management vision, aligning HR objectives with overall business strategy for long-term success.
- Decreased employee turnover rates by designing effective retention strategies tailored to individual employee needs.
DEIB Consultant/Professional Speaker
Elevate.ac
2021.04 - 2022.09
- Provided consultation to large organizations on establishing DEIB programs, training, measurement and coaching
- Trained employees groups up to 1000+ employees
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Head of DEIB/Vice President, Quality
PARKLAND COMMUNITY HEALTH PLAN
2020.02 - 2021.05
- Investigated 100+ quality complaints quarterly and provided state and national reporting.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
Divisional Head of DEI/National Director of Behavioral Health Quality
HUMANA, INC.
2015.10 - 2020.01
- Led teams (100+) who implemented the following quality functions: accreditation, quality data reporting, grievances and appeals, policy, member safety and all quality improvement activities for a national network of provider, Managed $1.8 million budget annually
- Strengthened relationships with key stakeholders, facilitating collaboration and fostering a productive work environment.
- Managed cross-functional teams for the successful completion of high-profile projects, resulting in enhanced efficiency and cost savings.
- Cultivated a culture of continuous improvement by encouraging employee feedback on processes and implementing necessary changes for better results.
Performance Improvement Manager
CITY OF SAN ANTONIO
2012.10 - 2015.10
- Enhanced team productivity by implementing effective workflow optimization strategies.
- Increased operational efficiency by 75% through rigorous analysis of existing processes and procedures, recommending optimal changes based on findings.
- Designed customized performance metrics tailored to individual departmental goals, promoting accountability and ownership at all levels of the organization.
Education
Ph.D. - Counseling Psychology
Temple University
Philadelphia, Pennsylvania08.2011
M.A. - Counseling Psychology
University of San Francisco
San Francisco, California08.1997
B.A. - Psychology
Clark Atlanta University
Atlanta, Georgia05.1995
Skills
- Leading high performance teams
- Executive Leadership Coaching
- Strategic Planning
- Assessment administration, scoring, and interpretation
- Performance scorecard
- Talent Acquisition
- Organizational Development
- Cross functional implementation
- DEIB Program Implementation/Training
- DEI Measurement Expert
- Employee Onboarding
- Staff Mentorship and Development
- Organizational Assessment and Development
- Risk Mitigation
Certification
- LEAN for Healthcare Yellow Belt Certification
- Certified Cultural Competency Trainer
- Certified Diversity Executive
Accomplishments
- Under my leadership more than 4k employees were trained in culture work that helped to meet the company wide goal three months early.
- A project led by my team and I helped to deliver a 10% increase to the bottom line of one of the largest divisions of the company.
- A DEIB survey followed by an initiative helped to reduce the attrition rate of employees by 5% in less than a year.
- Established an annual program survey that provided first time feedback company wide that helped to drive new initiatives that increased our qualification for several national awards.
Additional Information
National speaker in the areas of culture, leadership, and Diversity, Equity, Inclusion and Belonging.
Timeline
Global Director of DEIB
World Wide Technology
2022.09 - Current
DEIB Consultant/Professional Speaker
Elevate.ac
2021.04 - 2022.09
Head of DEIB/Vice President, Quality
PARKLAND COMMUNITY HEALTH PLAN
2020.02 - 2021.05
Divisional Head of DEI/National Director of Behavioral Health Quality
HUMANA, INC.
2015.10 - 2020.01
Performance Improvement Manager
CITY OF SAN ANTONIO
2012.10 - 2015.10
Ph.D. - Counseling Psychology
Temple University
M.A. - Counseling Psychology
University of San Francisco
B.A. - Psychology
Clark Atlanta University
- LEAN for Healthcare Yellow Belt Certification
- Certified Cultural Competency Trainer
- Certified Diversity Executive
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