Sabrina Elizabeth Bolin
Buda,Texas
Summary
Driven and resourceful administrative professional with 3+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Demonstrates skills in managing complex functions that require stellar multi-tasking abilities. Successful at prioritizing tasks, maintaining organization and optimizing workflow.
Overview
10
10
years of professional experience
Work History
Tier 2 Technical Support Specialist
Apple
Austin, TX
02.2019 - Current
- Developed strong rapport with customers and created positive impression of business.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Provided Tier 1 IT support to internal users through desk side support services
- Conducted in-depth product and issue resolution research to address customer concerns
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Increased sales by educating prospects on benefits of products and services in comparison to competitors
Executive Relations Liaison
Apple, Inc.
Austin, TX
02.2019 - 09.2022
- Coordinated strategic development with key individuals.
- Solved problems while meeting demands of involved parties.
- Identified current and emerging issues during program activities.
- Strengthened trust and relationships with public to build honest and reliable sources of information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Wrote internal reports, executive summaries, and provided executive to high ranking executives.
- Developed wide range of legislative methods for maintaining and developing programs, streamlining processes and utilizing back end systems.
- Provided executive level support for both internal and external customers.
- Answered high volume of phone calls and email inquiries.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Assisted VIP customers and handled all incoming CEO correspondence.
- Audited customer support procedures and collaborated regionally to promote standardization.
- Managed customer service effectiveness by launching internal investigations, monitor performance, and assessing metrics.
Owner/Entreprenuer
Bolin Driveway And Restoration Services, LLC
Atlanta, Georgia
08.2014 - 01.2017
- Managed day-to-day business operations
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Maintained up-to-date administrative records to monitor operational conditions
- Discovered areas of improvement by generating quarterly operational and sales reports
- Trained and motivated employees to perform daily business functions
- Consulted with customers to assess needs and propose optimal solutions
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Devised processes to boost long-term business success and increase profit levels
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
Staffing Specialist
Manpower Staffing
Milan, TN
07.2013 - 04.2014
- Scheduled and conducted interviews with potential candidates, filled out required paperwork and prepared introduction manuals along with new hire paperwork.
- Maintained positive relationships with clients by promptly responding to staffing needs and utilizing candidate pools to fill positions
- Recruited and trained candidates to fill positions in hospitality, management, industrial, and food service industries.
- Facilitated direct hires for clients seeking skilled laborers in machine operations, welding, industrial maintenance, and other similar trades.
- Initiated and maintained paperwork relating to workers compensation cases to ensure proper tracking, reporting and legal mechanics.
- Served as representative in various civic and community functions to further enhance company image and develop additional business.
- Audited workplace, employee and management policies and procedures by conducting onsite walk-throughs.
- Managed employee schedules and completed weekly payroll.
- Audited workplace, employee and management policies and procedures
Education
Bachelor of Science - Exploratory Nursing/Allied Health
Georgia State University
Atlanta, GAAssociate of Science - Health Sciences
Georgia State University
Atlanta, GA12.2019
Medical Assistant Certification - Medical Assisting
Concorde Career College
Memphis, TN09.2006
High School Diploma -
Horn Lake High School
Horn Lake, MS05.2004
Skills
- Policies and procedures
- Technical Support
- Exceptional communication skills
- Compensation and benefits
- Staff Management
- Recruiting and onboarding
- Training and mentoring
- Recruitment
- Conflict Resolution
- iOS/macOS Systems
- Workflow improvements
- Operating Procedures
- Business Development
- Android/Windows
Accomplishments
Achieved Deans list three semesters in a row.
Accepted into National Honor Society.
Timeline
Tier 2 Technical Support Specialist
Apple
02.2019 - Current
Executive Relations Liaison
Apple, Inc.
02.2019 - 09.2022
Owner/Entreprenuer
Bolin Driveway And Restoration Services, LLC
08.2014 - 01.2017
Staffing Specialist
Manpower Staffing
07.2013 - 04.2014
Bachelor of Science - Exploratory Nursing/Allied Health
Georgia State University
Associate of Science - Health Sciences
Georgia State University
Medical Assistant Certification - Medical Assisting
Concorde Career College
High School Diploma -
Horn Lake High School
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