Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Sabrina Elizabeth Bolin

Sabrina Elizabeth Bolin

Atlanta ,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Support Specialist-Executive Relations

Apple, Inc.
02.2019 - 01.2023
  • Developed strong rapport with customers and created positive impression of business
  • Collaborated with cross-functional teams to identify root causes of recurring issues and develop solutions.
    providing guidance on escalated cases.
  • Reduced average call resolution time by implementing targeted process improvements and training initiatives.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Conducted regular performance reviews, setting goals, and providing constructive feedback to drive continuous improvement.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Delivered exceptional remote assistance using screen-sharing tools for faster troubleshooting resolution times.
  • Managed customer service effectiveness by monitoring
    performance and assessing performance metrics.
  • Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
  • Enhanced communication within support team through regular meetings, status updates, and collaborative tools usage.

Owner/Entreprenuer

Bolin Driveway And Restoration Services, LLC
08.2014 - 01.2017
  • Managed day-to-day business operations overseeing 20+ employees
  • Established and administered annual budget with controls to prevent overages, minimize burn rate to support sustainability objectives
  • Maintained up-to-date administrative records to monitor operational conditions
  • Trained and motivated employees to perform daily business functions
  • Consulted with customers to assess needs and propose optimal solutions
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Staffing Specialist

Manpower Staffing
07.2013 - 04.2014
  • Scheduled and conducted interviews with potential candidates, filled out required paperwork and prepared introduction manuals along with new hire paperwork.
  • Recruited and trained candidates to fill positions in hospitality, management, industrial, and food service industries.
  • Facilitated direct hires for clients seeking skilled laborers in machine operations, welding, industrial maintenance, and other similar trades.
  • Initiated and maintained paperwork relating to workers compensation cases to ensure proper tracking, reporting and legal mechanics.
  • Served as representative in various civic and community functions to further enhance company image and develop additional business.
  • Audited workplace, employee and management policies and procedures by conducting onsite walk-throughs.
  • Managed employee schedules and completed weekly payroll.
  • Recruited and trained over 200 individuals to work in management, hospitality, maintenance, security detail, technology and community programs

Education

BBA - Business Management

Georgia State University
Atlanta, GA
07.2024

Associate of Science - Health Sciences

Georgia State University
Atlanta, Ga
12.2021

Diploma/Certification - Medical Assistant

Concorde Career College
Memphis, TN
09.2006

High School Diploma -

Horn Lake High School
Horn Lake, MS
05.2004

Skills

  • Training and Mentorship
  • Performance Coaching
  • Multitasking
  • Training and Development
  • Excellent Communication
  • Adaptability and Flexibility
  • Help Desk Support
  • Technical Troubleshooting
  • Customer Relationship Management (CRM)
  • Workforce Management

Accomplishments

  • Excelled academically achieving Dean's List multiple semesters in a row.
  • Invited to become a member of the International Dean's List Society.
  • Recognized for high achieving performance metrics and positive feedback after providing positive customer support experiences.

Affiliations

  • Georgia State University Alumni Association
  • International Deans List Society
  • HOSA

Certification

  • Certified Medical Assistant

Timeline

Senior Support Specialist-Executive Relations

Apple, Inc.
02.2019 - 01.2023

Owner/Entreprenuer

Bolin Driveway And Restoration Services, LLC
08.2014 - 01.2017

Staffing Specialist

Manpower Staffing
07.2013 - 04.2014

BBA - Business Management

Georgia State University

Associate of Science - Health Sciences

Georgia State University

Diploma/Certification - Medical Assistant

Concorde Career College

High School Diploma -

Horn Lake High School

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Sabrina Elizabeth Bolin