Sabrina Elizabeth Bolin
Stockbridge,GA
Summary
Experienced healthcare professional with a strong background in medical terminology and healthcare documentation procedures. Efficiently manages healthcare records using EMR/EHR systems, ensuring seamless support to providers in the clinical setting. Committed to continuously improving patient outcomes and optimizing operational efficiency, strives to deliver high-quality care while maintaining strict adherence to industry standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Scribe
Piedmont Cancer Institute, Scribe America, LLC.
12.2024 - Current
- Used EMR/EHR to input information into computerized patient record system.
- Aided in the continuation of care for patients by clearly documenting follow-up instructions and scheduling future appointments as needed.
- Collaborated with healthcare professionals to ensure timely completion of all necessary documentation, facilitating proper billing and reimbursement processes.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information throughout the documentation process.
- Enhanced workflow efficiency by training and supervising new scribe staff members in documentation procedures.
- Promoted a positive work environment by collaborating closely with colleagues to address challenges or concerns within the department effectively.
- Improved patient care by accurately documenting medical histories and vital signs during physician consultations.
- Strengthened relationships with patients through compassionate communication and active listening skills during clinical encounters.
Senior Technical Support Specialist
Apple, Inc.
02.2018 - 01.2024
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided Tier 1 IT support to internal users through desk side support services
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Tracked KPIs and created continuous improvement plans.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
- Improved customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Contributed to the continuous improvement of the technical support team by regularly sharing best practices, lessons learned, and constructive feedback with peers.
- Managed high-volume support tickets, ensuring timely resolution and maintaining client trust.
Executive Relations
Apple, Inc.
03.2022 - 09.2022
- Delivered executive summaries and time sensitive reports to cross functional teams concluding case investigations and handled all incoming CEO correspondence.
- Supported VIP customers while handling high priority escalations and incoming delegations.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with internal teams to streamline processes and improve overall service delivery.
- Maintained high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Demonstrated strong communication skills while explaining complex technical concepts to both customers and colleagues across various departments.
- Regularly exceeded established performance metrics, demonstrating consistent dedication to outstanding support services.
Education
Associate of Science - Health Sciences
Georgia State University
Atlanta, GA08-2021
Certificate - Medical Assisting
Concorde Career College
Memphis09.2006
High School Diploma -
Horn Lake High School
Horn Lake, MS05.2004
Skills
- Team Management
- Desktop/Mobile Device Support
- iOS/macOS Software
- Patient Care Coordination
- Customer Relations Support
- EMR / EHR
- Teamwork and Collaboration
- HIPAA Compliance
- Phlebotomy
- EKG/Spirometry
- Performance Evaluation
- Excellent communication skills
Accomplishments
- Graduated with a 4.0 average
- Presidents List/Deans List Recipient
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Affiliations
- International Deans List Society
- Health Occupations Students of America
Certification
- Specialty credentialing in areas like oncology, cardiology, etc.-Various specialty societies or organizations depending on the area of focus.
- HIPAA Compliance Training Certificate
- Anti-Harassment Training Certificate
- Medical Assistant
- CPR
Timeline
Medical Scribe
Piedmont Cancer Institute, Scribe America, LLC.
12.2024 - Current
Executive Relations
Apple, Inc.
03.2022 - 09.2022
Senior Technical Support Specialist
Apple, Inc.
02.2018 - 01.2024
- Specialty credentialing in areas like oncology, cardiology, etc.-Various specialty societies or organizations depending on the area of focus.
- HIPAA Compliance Training Certificate
- Anti-Harassment Training Certificate
- Medical Assistant
- CPR
Associate of Science - Health Sciences
Georgia State University
Certificate - Medical Assisting
Concorde Career College
High School Diploma -
Horn Lake High School
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