SABRINA G. WALKER
Toccoa,GA
Summary
Resourceful Relationship Banker having 10+ years of industry experience with a desire to drive profitability through a high level of professionalism, passionate leadership, and strategic efficiency. Detail-oriented individual that retains in-depth understanding of customer behavior and business functionality with sound expertise. Key team player that promotes an environment of mutual respect and support for co-workers. An individual that can adapt to multi-dimensional environments to actively engage with partnerships within/outside the organization.
Overview
12
12
years of professional experience
4
4
Certification
Work History
Financial Sales Representative lll
South State Bank
Toccoa, Georgia
03.2016 - Current
- Assisted with management of branch supervision and operations
- Led sales and service delivery for branch employees through sales production, training, and mentoring
- Delivered financial expertise to help identify action plans for end-to-end financial operations
- Spearheaded Financial Wellness Campaign in the community and participated in CRA activities for assigned geographic
- Improved overall performance ranking by providing excellent customer service and generating positive reviews
- Oversaw branch audit and liaised between internal auditors to adhere to compliance guidelines
- Prepared loan closing documents for centralized loan processing
- Vault and Teller cross trained, proficient in several bank processes
- Completed accurate high volume money counts with both manual and machine driven approaches
- Analyzed data bases while conducting due diligence reporting and risk assessments
- Liaise with Legal, Compliance, Credit Administration, Information Security, Business Continuity, Financial Intelligence and Information Technology when needed
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Oversaw financial sales to monitor compliance with legal requirements and company policies.
- Developed incentives for Tellers, achieving sales targets to increase revenue, turned around negative performance trend for credit card sales by improving sales by 100%
- Mentored and trained newly hired team members on appropriate policies and procedures
- Served as Lead Training Ambassador for company mergers and acquisitions
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product
- Gathered customer information and maintained in CRM database.
Financial Sales Representative
Heritage Bank
Huntsville , Alabama
12.1997 - 02.2000
- Fostered positive relationships and retained broad range of clients through continual communication and prompt service
- Exhibited high levels of professionalism when dealing with clients and staff
- Leveraged in-depth product/service knowledge for providing key recommendations to clients for establishing new accounts
- Collected data on competitors' pricing and promotions through primary and secondary research techniques
- Accurately processed routine financial transactions such as cash drawer balancing, deposits and withdrawals, loan payments, and ledger reconciliations
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Boosted financial service sales by using cross-selling techniques.
- Practiced optimism and positivity when communicating with customers to handle conflict resolutions
- Investigated and solved customer's issues with promptness and purposefulness
- Identified potential investment solutions for clients by reviewing their financial reports
- Generated leads from customer referrals
Customer Service Representative/ Teller
Compass Bank
Madison, Alabama
01.1994 - 12.1997
- Performed Teller cash transactions, balanced cash drawer, reconciled discrepancies, handled clerical and administrative duties
- Assisted customers with bank products and services
- Tracked reporting and storing of information related to transactions, bank supplies, and customers ensuring all information was accurate and complete
- Answered constant flow of customer calls with minimal wait times.
- Vault and Teller crossed trained
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Completed teller transactions with accuracy including but not limited to balancing teller drawers, taking payments, deposits and withdrawals, vault, credit card processing, cash advances, foreign currency, cashiers checks, and money transfer services
- Sought ways to improve processes and services provided.
- Effective liaison between customers and internal departments.
Education
Banking Diploma - Business Management And Organization
Georgia Bankers Association Banking College
Athens, GA05.2022
Associate of Arts - Interior Design
University of Alabama in Huntsville
Huntsville, AL05.2009
No Degree - Chemical Engineering
Auburn University
Auburn, AL1995
Skills
- Operations/Process Improvement
- Team Development/ Leadership
- Critical Thinker
- Financial Industry Awareness
- Procedural Compliance Strategic Planning & Execution
- Community Advocate/ Financial Counseling
- Reliable and Responsible
- Diplomatic
- Professional
- Detail Oriented Multitasker
- Self-Motivated
- Client Relationship Management
Certification
Notary State of Georgia, License- NMLS (National Mortgage Licensing System), ABA Banker Branch Manager, and ABA Banker Leadership
Leadership
Financial Wellness Champion
Neighbor 4 Neighbor (Food Pantry) Board Member
Women Build/ Habitat for Humanity
Leadership Toccoa Stephens County 2022
Merger and Acquisition Lead Ambassador
Timeline
Financial Sales Representative lll
South State Bank
03.2016 - Current
Financial Sales Representative
Heritage Bank
12.1997 - 02.2000
Customer Service Representative/ Teller
Compass Bank
01.1994 - 12.1997
Banking Diploma - Business Management And Organization
Georgia Bankers Association Banking College
Associate of Arts - Interior Design
University of Alabama in Huntsville
No Degree - Chemical Engineering
Auburn University
Similar Profiles
Christina BrownChristina Brown
Mortgage Underwriter at South State BankMortgage Underwriter at South State Bank
Spencer HumphreySpencer Humphrey
Commercial Loan Assistant at South State BankCommercial Loan Assistant at South State Bank
Robin MillerRobin Miller
Financial Sales Representative II at South State BankFinancial Sales Representative II at South State Bank
Irma KozakIrma Kozak
Treasury Sales Analyst II, AVP at South State BankTreasury Sales Analyst II, AVP at South State Bank
Tyler BeckTyler Beck
Maintenance Technician at ASI SoutheastMaintenance Technician at ASI Southeast