Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sabrina Gissel ADERA

Waynesboro,VA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level any job position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Server

Margaritasmexicanrestaurant
12.2022 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.

Server

Rosemary Thyme Bistro
04.2022 - 11.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Server

Wintergreen Resort
12.2021 - 03.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Call Center Associate (remote)

Jet Set Express
07.2020 - 11.2020
  • Assisted customers by answering questions and responding to inquiries.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer requests for products, services, and company information.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Processed debit and credit card and electronic check payments.

Customer Service Associate

Wintergreen Resort
12.2017 - 03.2018

Request for information to customer to provide them the best result.

Explain the function of the product to the customer.

Customer Service Specialist

Perfumeria Venus
12.2015 - 11.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Provided primary customer support to internal and external customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - English-as-a-Second-Language Education

INSTITUTO DE ENSENANZA SUPERIOR LOLA MORA
SAN MIGUEL DE TUCUMAN ARGENTINA

Skills

  • Bilingual ( Spanish, English)
  • Cool Under Pressure
  • Guest Satisfaction
  • Cash Handling
  • Natural Leadership
  • Check Payment Processing
  • Process Monitoring
  • Warm and Friendly
  • Performance Improvement
  • Billing and Payment Processing
  • Sales Expertise
  • Cash Register Operations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working

Timeline

Server

Margaritasmexicanrestaurant
12.2022 - 07.2023

Server

Rosemary Thyme Bistro
04.2022 - 11.2022

Server

Wintergreen Resort
12.2021 - 03.2022

Call Center Associate (remote)

Jet Set Express
07.2020 - 11.2020

Customer Service Associate

Wintergreen Resort
12.2017 - 03.2018

Customer Service Specialist

Perfumeria Venus
12.2015 - 11.2017

No Degree - English-as-a-Second-Language Education

INSTITUTO DE ENSENANZA SUPERIOR LOLA MORA
Sabrina Gissel ADERA