Sabrina Wilson
Charlotte,NC
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Enthusiastic and motivated individual passionate about serving the customer needs. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
42
42
years of professional experience
Work History
Marketing/Customer Service Associate
Official Cream Coffee Company
10.2021 - Current
- Resolved customer inquiries efficiently through effective communication and problem-solving skills.
- Managed order processing and ensured timely fulfillment of customer requests.
- Implemented feedback mechanisms to enhance customer satisfaction and service quality.
- Increased sales by 10% utilizing social media platforms to address customer concerns and ideas.
CSR/Central Quoting Coordinator
Lowes Home Improvement
11.2014 - 02.2021
- Internal selling and project management systems to obtain and verify information related to plumbing and flooring service requests.
- Work within a system-based work queue to identify activities ready for review.
- Assisted customers in product selection, demonstrating extensive knowledge of home improvement solutions.
Respiratory Technician/Registrar
Carolina Healthcare System
03.1984 - 08.2008
- Administered respiratory therapy treatments to patients with acute and chronic conditions.
- Collaborated with healthcare team to develop individualized care plans for respiratory patients.
- Educated patients and families on respiratory health, equipment usage, and self-care techniques.
- Obtained payments from patients and scanned identification and insurance cards.
- Collaborated with medical staff to ensure a seamless transition for patients from registration to their appointments or procedures.
- Office duties which included scheduling, multi-phone line, faxing, organized and maintained medical records
Education
Diploma - Respiratory Care
Augusta Technical College
Augusta, Georgia, GANo Degree - Interior Design
The Art Institute of Charlotte
NCSkills
- Support resolution skills
- Efficient order processing
- Skilled in troubleshooting challenges
- Collaborative teamwork
- Experienced in operating POS systems
- Product and service solutions
- Proficient in negotiating sales contracts
- Proficient in multi-line phone systems
- Efficient appointment management
- Strong computer skills
- Efficient refunds management
- POS system management
- Telephone communication skills
Timeline
Marketing/Customer Service Associate
Official Cream Coffee Company
10.2021 - Current
CSR/Central Quoting Coordinator
Lowes Home Improvement
11.2014 - 02.2021
Respiratory Technician/Registrar
Carolina Healthcare System
03.1984 - 08.2008
Diploma - Respiratory Care
Augusta Technical College
No Degree - Interior Design
The Art Institute of Charlotte