SABRINA HARLING

Work History

Rochester Psychiatric Center

03 2024 - Current

Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
Streamlined communication between departments for better collaboration and increased productivity.
Expedited document processing with accurate data entry and timely filing.
Increased customer satisfaction by providing professional and courteous front desk support.
Supported executive staff with well-prepared reports, presentations, and meeting materials.
Maintained confidentiality in handling sensitive information while performing administrative tasks.

Uber Eats

11.2023 - 02.2024

Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Maintained strong relationships with clients through proactive communication and personalized service.
Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Operated to deliver loads as far as 50 miles from home location.

DDSO

12 2021 - 11 2022

Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
Maintained clean, safe, and well-organized patient environment.

Highland Hospital

03 2018 - 09 2021

Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
Answered calls and engaged customers with friendly, professional demeanor.
Answered calls on 2 ring and engaged customers with friendly, professional demeanor.
Connected callers with appropriate professional, department, or business.

Highland Hospital

03.2018 - 07.2021

Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in timely manner.
Reduced wait times for patients by consistently processing registrations promptly and efficiently.
Safeguarded t integrity of patient data within electronic health record systems through vigilant monitoring and prompt correction of errors when identified.
Assisted with training new hires on best practices for managing various aspects of registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.

ADT

03 2014 - 11 2016

Contributed to sales growth by upselling products and services based on individual customer requirements.
Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.