Sabrina Hebert
Rainbow City
Summary
Highly dedicated and detail-oriented healthcare professional with a proven track record of optimizing revenue cycle processes, improving claim accuracy, and reducing denials through precise coding practices and system integrations. Skilled in applying comprehensive medical classification and documentation standards across diverse specialties while maintaining full compliance with payer and regulatory guidelines. Adept at collaborating with cross-functional teams, conducting documentation reviews, and supporting billing audits to maintain compliance and data integrity. Proficient in Waystar and other billing platforms to streamline workflows and strengthen financial performance. Recognized for consistently exceeding quality standards, demonstrating analytical precision, and providing exceptional client support that enhances operational efficiency and patient satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Coder
MAINSTREET URGENT CARE
Birmingham
01.2022 - Current
- Ensure the optimization of medical billing operations through strategic integration of Waystar.
- Demonstrate strong proficiency in Medicare regulations, HIPAA compliance, and EHR documentation using DocuTAP.
- Achieved coding accuracy rates exceeding 97% while surpassing daily productivity benchmarks by 15%, supported by three years of urgent care experience.
- Established advanced process controls that accelerated coding accuracy, reduced claim denials, and strengthened overall revenue cycle performance.
OneGuide Customer Service Representative
CIGNA HEALTHCARE
Remote
01.2017 - 01.2022
- Delivered exceptional frontline support by welcoming guests, managing inbound calls, and assessing client inquiries to provide effective solutions or route requests to appropriate departments.
- Maintained accurate documentation and generated performance reports for executive review.
- Directed customer engagement and issue resolution initiatives that elevated service quality, client satisfaction, and sales performance.
- Cultivated long-term relationships through strategic communication and strong interpersonal collaboration.
- Received consistent recognition from clients and leadership through exceptional performance evaluations for delivering superior customer service and demonstrating an unwavering dedication to service excellence.
- Guided an average of 45-50 clients daily in understanding health insurance coverage, benefits, and plan options, fostering informed decision-making and improved customer satisfaction.
Manager/Administrative Assistant
PAX INDUSTRIES
Chattanooga
01.2016 - 01.2017
- Executed comprehensive administrative functions, including correspondence management, record maintenance, and database updates.
- Organized and preserved critical documentation to support data accuracy and operational efficiency.
- Oversaw office logistics by coordinating supply procurement and prioritizing multiple assignments within dynamic, high-volume environments.
- Provided direction and support to staff, fostering collaboration, productivity, and adherence to performance objectives.
- Supervised and developed a seven-member team through strategic guidance and feedback, driving productivity and engagement.
- Commended by senior leadership for demonstrating strong work ethic, reliability, consistent attendance, and flexibility in meeting operational demands through dedicated effort and willingness to work extended hours when required.
Education
Associate of Applied Science - Medical Office Administration
Chattanooga College, Medical, Dental & Technical Careers
Chattanooga, TNSkills
- Medical coding
- Medicare compliance
- EHR documentation
- Issue resolution
- Attention to detail
- Problem solving
- Analytical thinking
- Clinical documentation
- Procedural coding
- Ethical standards
- Medical terminology
- Claim management
- Revenue cycle optimization
- Customer engagement
Certification
- Certified Professional Coder (CPC)
- Certified Coding Associate (CCA)
- National Certified Medical Office Assistant, NCCT, 01/01/17, 12/31/21
Timeline
Medical Coder
MAINSTREET URGENT CARE
01.2022 - Current
OneGuide Customer Service Representative
CIGNA HEALTHCARE
01.2017 - 01.2022
Manager/Administrative Assistant
PAX INDUSTRIES
01.2016 - 01.2017
Associate of Applied Science - Medical Office Administration
Chattanooga College, Medical, Dental & Technical Careers