Sabrina I. Stidham

• Serve as the primary liaison between customers and the service department, providing a welcoming and professional experience from vehicle check-in to final delivery.

• Accurately document customer concerns, vehicle information, and repair recommendations while ensuring all work aligns with manufacturer and warranty standards.

• Coordinate daily service schedules, monitor repair progress, and proactively update customers with clear communication, maintaining high satisfaction and trust.

• Collaborate with technicians, parts personnel, and management to streamline repair processes, reduce downtime, and improve service efficiency.

• Manage repair orders, estimates, and cash-out procedures with precision and transparency.

• Recognized for exceptional organization, positive attitude, and ability to maintain composure and productivity in a fast-paced dealership environment.

• Consistently deliver top-tier customer service with professionalism, empathy, and a smile.

• • Served as the primary point of contact for customers throughout the collision repair process, ensuring a smooth and professional experience.• Followed established processes for vehicle intake, repair tracking, and delivery, maintaining accurate documentation at every stage.• Coordinated communication between estimators, technicians, insurance adjusters, and customers to keep all parties informed and aligned.• Maintained a high level of organization in managing repair orders, files, and scheduling, helping improve workflow efficiency and customer satisfaction.• Known for reliability, professionalism, and strong attention to detail in a fast-paced collision repair environment.

• Throughout my time in this role, it was my responsibility to review repair order notes from Technicians after their diagnoses and sell needed repairs and recommend service to our customers. This role required the use of urgency and understanding along with balancing empathy and care. I would utilize my tools in front of me such as Auto Vitals digital vehicle inspection reports, Mitchell SE, NAPA Tracs, and ALLDATA amongst many others. These tools were the lifeline of our productivity and gave me the ability to clearly explain to our customers the immediate and future needs of their vehicles. Communication is the biggest key element in the role of Service Advisor in my opinion. I made it my goal to over communicate and over deliver with all of my customers. This role also required straight up business sense as it was my responsibility to source parts and sell labor to meet our business margin goals. Nothing made me happier than to see a customer get their vehicle fixed all while staying under budget and ahead of schedule.

• During my time spent within this position it was my responsibility to take inbound phone calls from Customers wanting to schedule appointments and coordinate with the service staff on pricing for services offered in addition to communicating progress status on a customer’s vehicle. This role demanded precise listening skills and understanding of what a customer was requesting for service for their vehicle. It was also my duty to handle Customers who may have disagreed with their final bill upon picking up their vehicle and this allowed me to utilize my conflict resolution skills often on a weekly basis.

• In this role it was my responsibility to enter orders and to also order products from vendors. I would also utilize my skillset to effectively research products through vendors and online resources. Creating quotes for Customers and getting multiple quotes from vendors to find the best price was also among my daily duties. Of course, without saying, communicating effectively with my customers via email or by phone was a must. This dynamic role required me to collaborating with the outside sales team, stock assistant, and our shipping & receiving department in order to accomplish the tasks at hand