Computer Skills
Sabrina Hall
Customer Service Specialist
Boston,MA
Summary
Customer Service professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Security Ambassador
Dana-Farber
Boston, MA
07.2022 - 01.2023
- Maintained patient satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
- Provided primary patient support to internal and external patients.
- Handled patients in fast-paced hospital setting in coordination with solid team of 4 customer service ambassadors.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Concierge Team Leader
Boston Properties
Boston, MA
07.2019 - 12.2021
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Administrative Assistant
Dean College
Franklin, MA
10.2018 - 05.2019
- Greeted incoming students, staff, and visitors professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system, routing calls, delivering messages to staff, students, and office admin.
- Provided clerical support to office administrator by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with students and updated student records.
- Supported office administrator with proactive correspondence management, document coordination and student relations.
Education
High School Diploma -
Codman Academy
Boston, MA 09.2014 - 06.2018
Associate of Science - Business Administration
Fisher College
Boston, MA 09.2020 - 08.2022
Skills
Customer and client relations
Security awareness
Multi-line Telephone Systems
Verbal and written communication
Report writing
Property patrol
Complaint resolution
Administrative support
Medical terminology knowledge
Creative problem solving
Accomplishments
Boston Properties Highest Performance Employee Evaluation (2019-2021)
Software
Data Entry
Email Management Software
Digital Literacy
Spreadsheets
Word Processing
Certification
CPR Training - December 2022
Timeline
CPR Training - December 2022
12-2022
Security Ambassador
Dana-Farber
07.2022 - 01.2023
Associate of Science - Business Administration
Fisher College
09.2020 - 08.2022
Concierge Team Leader
Boston Properties
07.2019 - 12.2021
Administrative Assistant
Dean College
10.2018 - 05.2019
High School Diploma -
Codman Academy
09.2014 - 06.2018