Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
OfficeManager
Sabrina Hall

Sabrina Hall

Customer Service Specialist
Boston,MA

Summary

Customer Service professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Security Ambassador

Dana-Farber
Boston, MA
07.2022 - 01.2023
  • Maintained patient satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
  • Provided primary patient support to internal and external patients.
  • Handled patients in fast-paced hospital setting in coordination with solid team of 4 customer service ambassadors.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Concierge Team Leader

Boston Properties
Boston, MA
07.2019 - 12.2021
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Administrative Assistant

Dean College
Franklin, MA
10.2018 - 05.2019
  • Greeted incoming students, staff, and visitors professionally and provided friendly, knowledgeable assistance.
  • Answered multi-line phone system, routing calls, delivering messages to staff, students, and office admin.
  • Provided clerical support to office administrator by copying, faxing and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with students and updated student records.
  • Supported office administrator with proactive correspondence management, document coordination and student relations.

Education

High School Diploma -

Codman Academy
Boston, MA
09.2014 - 06.2018

Associate of Science - Business Administration

Fisher College
Boston, MA
09.2020 - 08.2022

Skills

    Customer and client relations

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Accomplishments

    Boston Properties Highest Performance Employee Evaluation (2019-2021)

Software

Computer Skills

Data Entry

Email Management Software

Digital Literacy

Spreadsheets

Word Processing

Certification

CPR Training - December 2022

Timeline

CPR Training - December 2022

12-2022

Security Ambassador

Dana-Farber
07.2022 - 01.2023

Associate of Science - Business Administration

Fisher College
09.2020 - 08.2022

Concierge Team Leader

Boston Properties
07.2019 - 12.2021

Administrative Assistant

Dean College
10.2018 - 05.2019

High School Diploma -

Codman Academy
09.2014 - 06.2018

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Sabrina HallCustomer Service Specialist