SABRINA CORN
Troy,NY
Summary
Dynamic and results-driven Customer Success Leader with extensive experience in organizational development, communication, and process improvement. Proven ability to enhance program efficiency and drive strategic initiatives that align with organizational goals. Adept at managing complex projects, fostering cross-functional collaboration, and cultivating effective partnerships to ensure customer satisfaction and retention.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Customer Success
IQVIA
11.2022 - Current
- Programmatically direct Customer Success operations, including Sales Enablement, Customer Success Management, Customer Support, Product Content Management, and Product Utilization Analytics, within the Analytics Center of Excellence.
- Develop strategies to ensure consistent customer satisfaction and retention throughout the customer lifecycle.
- Collaborate with Sales, Product, and key internal teams to drive product enhancements and customer adoption in Pharma, Healthcare, and Government sectors.
Sr. Manager, Customer Success
Healthee
05.2022 - 10.2022
- Led Customer Success operations and strategy, establishing scalable models for onboarding and customer management.
- Utilized data analytics to demonstrate value, fostering expansion opportunities, and renewals.
- Implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Developed and established the User Support Team by creating the framework, hiring key personnel, and implementing effective support processes.
Manager of Customer Success
Healthee
11.2021 - 05.2022
- As the inaugural member of the Customer Success Team, I spearheaded its development and growth from inception.
- Provided customer onboarding and training to ensure successful product adoption.
- Organized events such as webinars or workshops aimed at increasing customer engagement levels.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
Manager, Customer Experience
Ontrak, Inc.
04.2021 - 07.2021
- Developed and executed strategies for customer retention and expansion, enhancing alignment with enterprise value propositions.
- Cultivated multi-level strategic partnerships to increase contract retention across health plan accounts.
- Coached, mentored, and trained team members in order to drive success.
- Provided leadership during times of organizational change or crisis situations.
Customer Experience Manager
Ontrak, Inc.
05.2020 - 04.2021
- Lead assigned national and regional health plan accounts as the primary point of contact for day-to-day service delivery.
- Co-manage execution of expansion opportunities with health plans, and facilitate cross-functional relationships to support strategy and retention of customers.
Performance Consultant
Alliance for Better Health
07.2018 - 05.2020
- Partnered with Director of Performance to ensure data-oriented programs and processes support partner organizations' successful engagement in Medicaid Transformation efforts and Value-Based environments.
Care Manager
Alliance for Better Health
07.2017 - 07.2018
- Developed and established Care Management activities and oversight in collaboration with VP of Public Health and Care Management Team.
- Assisted clients in developing and achieving short-term and long-term goals.
- Provided advocacy for clients to ensure their needs are met through appropriate services.
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
Outreach Care Specialist
Anthem, Inc.
08.2014 - 01.2017
- Served as the main point of contact for members and agencies focused on successfully coordinating care to address the complete continuum of care of member needs.
- Coordinated with local organizations to ensure access to essential services for members.
Service Plan Coordinator
Mohawk Opportunities Inc.
04.2014 - 08.2014
- Coordinated residential treatment plans and responsible for developing individualized service plans to support client goals within transitional housing.
Service Coordinator
Mohawk Opportunities Inc.
06.2013 - 04.2014
- Provided goal-oriented counseling and managed resident care in accordance with treatment and service plans.
Education
Bachelor of Arts - Communications
STATE UNIVERSITY OF NEW YORK AT OSWEGO
05-2008
Skills
- Program Development
- Project Management
- Transformational Leadership
- Written and verbal communication
- Strategic Problem Solving
- Performance Management and Consulting
- Data-driven decision-making
- Customer advocacy and retention strategies
- Managing Operations and Efficiency
Certification
- Leading People and Teams Specialization, 01/2020, Coursera/University of Michigan
- Consulting Skills Certification, 01/2019, ADT
- Project Management Certificate, 01/2019, Udemy
References
Available upon request
Timeline
Director of Customer Success
IQVIA
11.2022 - Current
Sr. Manager, Customer Success
Healthee
05.2022 - 10.2022
Manager of Customer Success
Healthee
11.2021 - 05.2022
Manager, Customer Experience
Ontrak, Inc.
04.2021 - 07.2021
Customer Experience Manager
Ontrak, Inc.
05.2020 - 04.2021
Performance Consultant
Alliance for Better Health
07.2018 - 05.2020
Care Manager
Alliance for Better Health
07.2017 - 07.2018
Outreach Care Specialist
Anthem, Inc.
08.2014 - 01.2017
Service Plan Coordinator
Mohawk Opportunities Inc.
04.2014 - 08.2014
Service Coordinator
Mohawk Opportunities Inc.
06.2013 - 04.2014
Bachelor of Arts - Communications
STATE UNIVERSITY OF NEW YORK AT OSWEGO
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