Sabrina Estrella
Summary
Seasoned Client Relationship Specialist with wide-ranging background in customer service and relationship building. Proven ability to manage key client relationships, develop innovative solutions for increasing customer loyalty and enhancing overall client satisfaction. Possess strong skills in strategic planning, communication, and project management which have contributed significantly to past roles. Valued for ability to resolve complex issues, maintain high customer retention rates and foster meaningful relationships with customers.
Overview
4
4
years of professional experience
Work History
Event Coordinator/Assistant Florist
Rsvp by Anastasia
Hackensack, NJ
03.2024 - Current
- Collaborated with clients to identify their goals and expectations from the event.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Operated floral design equipment such as cutters and shapers, as needed.
- Maintained store shelves and displays to ensure that merchandise was organized attractively.
- Inspected incoming shipments of fresh flowers for quality assurance purposes.
- Greeted customers and answered their inquiries about flower arrangements.
Client Support Specialist
The RealReal
Perth Amboy, NJ
09.2022 - 03.2024
- Served as a liaison between customers and internal teams when needed.
- Resolved customer complaints promptly and efficiently.
- Tracked customer satisfaction surveys and responded accordingly.
- Processed orders for existing customers according to their preferences.
- Developed relationships with customers to ensure repeat business.
- Collaborated with other departments to ensure timely resolution of customer issues.
- Answered customer inquiries via telephone, email and in person.
- Performed administrative tasks such as filing, data entry, and document preparation.
Client Service Advisor
Gucci America
Jersey City
08.2020 - 09.2022
- Displayed brand passion and stayed updated on Gucci products, storytelling, social responsibility, services, promotions, and marketing trends.
- Analyzed customer data and feedback to identify opportunities for enhancing online shopping experience and boosting customer retention rates in the luxury market segment at GUCCI America
- Stay updated on industry trends and competitor strategies to provide valuable recommendations for enhancing client service and sales strategies at Gucci America.
- Develop personalized customer service strategies for high-net-worth clients to enhance their shopping experience and drive customer loyalty at GUCCI America.
- Updated account information as needed ensuring accuracy in all records.
Skills
- Expense Tracking
- Sales expertise
- Client Relationship Development
- Data Entry
- Account updating
- Product Knowledge
- Inbound and Outbound Calling
- Follow-up skills
- Account Management
- Microsoft Office expertise
- Problem-solving abilities
- Salesforce
- Data Collection
- De-Escalation Techniques
- Administrative Support
- Bilingual in English and Spanish
References
References available upon request.
Timeline
Event Coordinator/Assistant Florist
Rsvp by Anastasia
03.2024 - Current
Client Support Specialist
The RealReal
09.2022 - 03.2024
Client Service Advisor
Gucci America
08.2020 - 09.2022