Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SABRINA S. WILLIAMS, PHR

Lombard,IL

Summary

Experienced UKG Lead Solution Consultant with a solid background in HCM/WFM Consulting, provides a demonstrated track record of success in leading ‘net-new’ Implementations and WFM System Migrations, that consistently deliver high customer satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Lead Solution Consultant

01.2023 - 06.2023
  • Implemented ‘net-new’ UKG Pro for customers migrating from the Ascentis HR/Payroll and NOVAtime ecosystem to UKG Pro Workforce Management
  • Gathered and analyzed customers' business requirements and configured UKG Pro to meet the specified requirements
  • Provided Functional support for UKG Pro/UKG Pro Workforce Management API Integration including engaging with the assigned UKG Pro Workforce Management Consultant to collaborate in identifying, troubleshooting, and resolving any applicable RAID log open items pertaining to the testing of People Files
  • Accrual Files and/or Payroll Files
  • Configured Profile Auto Assignments and Job Relationship Mapping to facilitate seamless integration between
  • UKG Pro and UKG Pro Workforce Management
  • O Accomplishments: Recipient of the ‘Celebrate U!’ Bronze Award - Peer Awards recognition received on 3/20/2023, recognizing my contributions to process improvements and being a “team player”.

UKG
Lowell, MA
01.2020 - 01.2023

Lead Solution Consultant

Migration Services
05.2022 - 01.2023
  • Managed Migration Projects for ‘existing’ UKG Pro customers migrating between Legacy Ultimate Timekeeping products (UTA/UTM/WFM) to UKG Pro Workforce Management and also delivered billable on-demand ‘Add- on’ projects for Legacy UKG Workforce Central customers.

Application Consultant II – Application Consultant IV

KRONOS, INC
Lowell, MA
01.2010 - 01.2020
  • Progressive experience in supporting a wide range of Kronos solutions including managing WFC HRMS and
  • Workforce Dimensions HCM net-new implementations
  • Also led numerous WFC Cloud Upgrades of varying complexities and verticals
  • Also enjoyed coaching and mentoring newer Application Consultants and collaborated across UKG functional teams to assist in delivering several continuous process improvement initiatives.

Implementation Consultant

Paylocity
Schaumburg, IL
01.2009 - 01.2010
  • Analyzed clients' needs and configured applications to meet the customer’s specifications
  • In addition, acted as a trusted coach and mentor to newer Implementation Consultants.

Consultant

RCM Technologies, Ultimate Software
Pennsauken, NJ
01.2007 - 01.2009
  • Served as a Functional Consultant in implementing and supporting ADP Payforce and, UltiPro solutions
  • Participated in Sales Turnover and Project Kick-off meetings; provided product and subject matter expertise during systems configuration; and utilized standard implementation methodology to meet the established implementation milestones and targeted deadlines
  • Created project scope and plan documents and coordinated additional project resources, as needed
  • Interfaced with client personnel at all levels to request client approvals, provide status reports, and coordinate software installation and training
  • Also participated in parallel testing cycles, and transitioned customers to Service Bureau Customer Support teams for ongoing Post ‘Go-Live’ Support
  • O Accomplishments: Served on RCM’s Consultant Advisory Board to provide support for organizational goals.

Consultant

MBH Solutions, RCM Technologies
Pennsauken, NJ
01.2006 - 01.2007
  • Contracted to serve on a three-month project as the HRIS Functional Consultant in a HRIS re-configuration project
  • Developed detailed project work plan and scope definitions for the client based upon business needs and application analysis
  • Managed project tasks and timelines; tracked project status and provided in-depth summary reports to management
  • Provided hands-on functional expertise and support to reconfigure HRIS to meet system goals
  • Performed imports to add new system codes, and erase old codes from system tables and history
  • Imported company-wide Business Units, Jobs, and Positions
  • Updated the Business Units, Jobs, and Positions for employees
  • Created queries for data imports, and data integrity checks.

Education

B.A. - Psychology

UNIVERSITY OF CALIFORNIA

Skills

  • Customer Relationship Management (CRM)
  • Attention to detail
  • Strong Analytical & Problem-solving Abilities
  • Internal/External Team Collaboration
  • Task Management
  • Process Mapping
  • Fit/Gap Analysis
  • Excellent Verbal/Written Communication
  • Business Requirements Gathering
  • Systems Optimization
  • End-user Training / Knowledge Transfer
  • Solid Presentation Skills
  • Systems Configuration
  • Testing Strategy & Execution
  • Systems Support
  • Utilizing Standard Implementation Methodology & Tools
  • CAREER HIGHLIGHTS
  • Collaborated with multiple cross-functional UKG teams to help develop various process improvement
  • Initiatives resulting in improved Process Efficiency
  • Earned a solid reputation as a Top Performer and consistently achieved High Customer Satisfaction Ratings
  • Based upon Post Implementation Customer Satisfaction Survey metrics
  • Recipient of the ‘Celebrate U!’ Bronze Award - Peer Awards recognition received on 3/20/2023, recognizing
  • My contributions to process improvements and being a “team player”

Certification

HRCI, Alexandria, VA 2001-2028 Professional in Human Resources (PHR)

Timeline

Lead Solution Consultant

01.2023 - 06.2023

Lead Solution Consultant

Migration Services
05.2022 - 01.2023

UKG
01.2020 - 01.2023

Application Consultant II – Application Consultant IV

KRONOS, INC
01.2010 - 01.2020

Implementation Consultant

Paylocity
01.2009 - 01.2010

Consultant

RCM Technologies, Ultimate Software
01.2007 - 01.2009

Consultant

MBH Solutions, RCM Technologies
01.2006 - 01.2007

B.A. - Psychology

UNIVERSITY OF CALIFORNIA

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SABRINA S. WILLIAMS, PHR