Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Sabrina Vaughn Orton

Burlington,Iowa
Sabrina Vaughn Orton

Summary

  • Detail-oriented team player with strong organizational skills.
  • Ability to handle multiple projects simultaneously with a high degree of accuracy & a positive attitude.
  • Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
  • Willingness to take on added responsibilities to meet team goals.
  • Excellent time management and problem-solving skills.

Overview

15
years of professional experience

Work History

Plexus Worldwide
FAIRFIELD, Iowa

SR. GOLD AMBASSADOR
07.2015 - 01.2019

Job overview

  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Communicated product information with confidence and educated consumers about company.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Planned future sampling opportunities and special events.
  • Worked with team to achieve sales goals for products.
  • Maintained knowledge of current promotions and product features.
  • Provided exceptional customer service to drive satisfaction.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
  • Established and maintained positive relationships with customers.
  • Assisted customers with product selection based on individual needs and preferences.
  • Increased sales by effectively communicating product benefits.
  • Educated customers on product features and answered questions regarding product use.
  • Coached recruits in important skills underpinning current leadership and team management goals.
  • Created lessons and online testing materials to facilitate remote learning.
  • Collaborated with business leadership to set training objectives.

Fort Madison Community Hospital
Fort Madison, IA

ER Registrar & Switchboard Operator
05.2017 - 12.2017

Job overview

  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Answered phone calls and messages for multiple -physician medical facility, scheduling appointments, and handling patient inquiries.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Updated computer system with latest information to keep records current and accurate.
  • Upheld HIPAA regulations and standards for protecting patient information.

Sunnybrook Assisted Living
Fairfield , IOWA

Universal Worker
03.2009 - 11.2009

Job overview


  • Provided transportation and appointment management.
  • Developed individual care plans for clients based on specific needs.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Administered medications in accordance to doctors instructions.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Offered companionship and kindness to elderly patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained clean, safe, and well-organized patient environment.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Private Family Hire
Fairfield , Iowa

Home Health Aide
01.2007 - 07.2008

Job overview

  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Developed rapport to create safe and trusting environment for care.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Administered medication as directed by physician.
  • Provided mobility assistance such as walking and regular exercising.
  • Provided transportation and appointments management.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Scheduled and coordinated medical appointments.
  • Transported clients for medical and personal outings.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Developed individual care plans for clients based on specific needs.

Econo Foods
FAIRFIELD, Iowa

Customer Service Cashier
04.2004 - 06.2006

Job overview

  • Utilized POS system to handle customer cash and credit card transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Answered product questions using knowledge of sales and store promotions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Checked personal identifications during alcohol and tobacco sales.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Fairfield High School
Fairfield, IA

University Overview

Skills

  • Natural Leadership
  • Dependable and Responsible
  • Self-Motivated
  • Influential and Persuasive
  • Strong Communication and Interpersonal Skills
  • Problem-Solving
  • Decision-Making
  • Customer Service
  • Life Coaching
  • Meeting Sales Goals
  • Customer Rapport
  • Multitasking Abilities
  • Strong Telephone Etiquette
  • Typing Skills
Availability
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Quote

"Change happens when the pain of staying the same remains greater than the pain of change."
Tony Robbins

Timeline

ER Registrar & Switchboard Operator
Fort Madison Community Hospital
05.2017 - 12.2017
SR. GOLD AMBASSADOR
Plexus Worldwide
07.2015 - 01.2019
Universal Worker
Sunnybrook Assisted Living
03.2009 - 11.2009
Home Health Aide
Private Family Hire
01.2007 - 07.2008
Customer Service Cashier
Econo Foods
04.2004 - 06.2006
Fairfield High School
Sabrina Vaughn Orton