SABRINA YOUNG
Buford,GA
Summary
Experienced Sales Rep with over 20 years of experience across multiple industries, including Sales, Management, Customer Service, Client Relations, and Organizational Management. Detail-oriented self-starter who excels at uncovering customer/client needs, working collaboratively to achieve collective goals, and utilizing problem solving skills to facilitate profit earnings. Particularly skilled at time and stress management while demonstrating a can-do attitude. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
18
18
years of professional experience
Work History
Travel Sales Agent
World Travel Holdings
11.2024 - Current
- Effectively identifies the full extent of the customer's requirements to optimize sales of products and services
- Stayed up-to-date on industry trends, changes in regulations, and emerging destinations to better serve clients' needs
- Collaborated with team members to meet sales targets and improve overall team performance in a competitive environment
- Boosted client satisfaction by providing personalized travel recommendations based on their preferences and budget
- Maintained comprehensive knowledge of various reservation systems to efficiently book flights, accommodations, tours, and other travel-related services
- Increased revenue through the upselling of travel packages, insurance policies, and additional services
- Conducted regular follow-ups post-trip to gather feedback for continuous improvement of the agency's offerings
Inside Sales Specialist
Verizon Wireless
01.2022 - 01.2024
- Increased sales revenue by efficiently managing a high volume of inbound leads and promptly responding to customer inquiries
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions
- Answered questions about company offerings with knowledgeable responses about products and services
- Answered inbound telephone calls from interested customers to persuasively discuss offerings
- Maintained high call volume for increased sales opportunities with efficient time management skills
- Exceeded monthly sales targets consistently by implementing strategic selling techniques
- Upsold products and services strategically, increasing average transaction value and revenue generation
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients
- Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions
Senior Sales Specialist
Dish Network
Phoenix, Arizona
01.2018 - 01.2022
- Promotes, recommends, and sell television products utilizing consultative selling techniques to maximize customer satisfaction and results
- Recognized as top performer in enterprise, winning several prizes based on performance
- Consistently performing at a high level according to sales metrics, including overall close rate and up-sell product attachment rate
- Responsible for educating customers of current promotions and finding appropriate solutions for each customer
- Handles high volume of calls from both prospective and existing customers
- Generated sales leads and cold called potential customers
Sales Specialist
Norwegian Cruise Line
Mesa, Arizona
01.2016 - 01.2017
- Promoted, recommended, and sold cruise products and services utilizing consultative selling techniques to maximize customer satisfaction and results
- Articulated the advantages of our company over the competition
- Communicated information during the initial call to minimize the need for future contact and escalation
- Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, policy and procedure, account information, marketing promotions and campaigns, and explaining billing details
- Handle a high volume of calls covering the full range of customer needs in a prompt and professional manner, obtaining all information for transaction execution
- Meet/exceed all performance expectations including cruise sales, call handling metrics, and quality standards
- Stay informed of current competitive offers and products in order to position company products/services in a confident manner
- Adhere to quality standards, meeting sales and performance goals set by management
Sales Supervisor/Sales Specialist
Int'l Cruise & Excursions
Scottsdale, Arizona
01.2010 - 01.2015
- Promoted, recommended, and sold cruise products to timeshare owners
- Built the value of exchanging customer's timeshare for a discount on cruise products
- Booked all available cruise lines including but not limited to luxury and experiential lines
- Assisted in reporting and administrative responsibilities related to the sales team and product and services in a confident manner
- Monitored and coached agents in relation to sales and service effectiveness and quality
- Led and participated in team meetings
- Managed the sales/service floor when coverage was insufficient or absent
- Efficiently and effectively resolved escalated customer service issues and provided feedback to agents for preventing future issues
- Monitored agent phone calls and AUX times
- Conducted trainings on new products and procedures
- Assisted the Supervisor and Director in additional responsibilities necessary to meet and exceed business objectives
- Met and exceeded all sales goals every month during employment
- Top tier salesperson 51 times
Executive Assistant/Junior Buyer
Sky Mall
Phoenix, AZ
01.2007 - 01.2009
- Supported the Vice President of the Loyalty department
- Trained new administrative staff
- Assisted in planning jobs, setting goals, and ensuring work from all departments are completed
- Responsible for reconciliation of expense reports
- Coordinated tradeshows, arranged conferences, airline and hotel reservations, planned itineraries, and scheduled appointments
- Created media kits, brochures, and sales implements for account executives
- Composed presentations, letters, memos, and other needed documents
- Established, maintained, and updated files, databases, records, and other documents
- Coordinated various activities and projects simultaneously
- Performed extensive internet research on various special projects
- Developed and maintained a comprehensive desk manual for this position
- Nominated for Employee of the Quarter three times
Education
High School Diploma -
Garfield High School
05.1996
Skills
- Analytical Skills
- Upselling techniques
- Client relationship management
- Objection handling
- Streamlining Processes
- Interpersonal Skills
- Active Listening
- Verbal/Written Communication
- Critical Thinking
- Decision Making
- Information Consolidation
- Reporting
- Organizational Leadership
- Enhancing Productivity
- Strategic Planning
- Product Knowledge
- Strategic Prospecting
- Rapport Building
- Objection Prevention
- Closing Techniques
- Time Management
- Relationship Management
- Lead Generation
- Conversion
- Value-Based Selling
- Empathy
- Microsoft Office
- Content Management Systems
- Analytics
- Spreadsheets
- Database Management
- Social Media
Professional Development
- Management Skills for Administrative Personnel
- Leadership through Quality
- The Essentials of Communicating with Diplomacy and Professionalism
- Fundamentals of Successful Project Management
- The Indispensable Assistant
- Getting the most from Microsoft Office
- Mastering Microsoft Excel Techniques
- How to be a Great Call Center Representative
- The Art of Selling
Timeline
Travel Sales Agent
World Travel Holdings
11.2024 - Current
Inside Sales Specialist
Verizon Wireless
01.2022 - 01.2024
Senior Sales Specialist
Dish Network
01.2018 - 01.2022
Sales Specialist
Norwegian Cruise Line
01.2016 - 01.2017
Sales Supervisor/Sales Specialist
Int'l Cruise & Excursions
01.2010 - 01.2015
Executive Assistant/Junior Buyer
Sky Mall
01.2007 - 01.2009
High School Diploma -
Garfield High School
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