Sabriya Joyce
Ocala,FL
Summary
Dedicated accounts payable professional with solid background managing invoices, tracking expenses and updating vendor files. Trained in posting and processing payments with SAGE and SAP. Strong attention to detail with methodical approach to keeping accurate records.
Overview
25
25
years of professional experience
Work History
Accounts Payable Clerk
Kelly Services/Owens Corning
Ocala , FL
2023.05 - Current
- Ensured proper authorization for all purchases made by the organization.
- Maintained accounts payable files and records in an organized manner.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Processed invoices and payments in accordance with company policies and procedures.
- Entered data into accounting system to maintain accurate financial records.
- Monitored accounts receivable aging reports to ensure timely payments.
- Assisted with month-end closing activities as needed.
- Verified accuracy of coding on invoices prior to processing payments.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Provided support during internal and external audits as necessary.
- Handled high-volume invoice processing with minimal supervision.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Interfaced and responded to inquiries to correct accounts payable discrepancies.
Optum CSR
Optum
2020.02 - 2020.08
- Job duties include answering calls related to benefit information, submissions of approvals, claims, and payments, case management, and data entry.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Researched required information using available resources.
- Analyzed customer feedback data to identify areas of improvement.
- Documented all conversations with customers in CRM software according to company standards.
- Adhered to company's established protocols for handling confidential data.
- Identified customer needs and provided appropriate solutions.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
Virtual Customer service REP
Turbo Tax
2019.01 - 2020.01
- Job duties include on-camera troubleshooting, customer service tax calls, processing orders, and case management.
- Maintained a high level of professionalism when interacting with customers.
- Provided technical assistance to customers regarding products and services.
- Assisted customers with product returns and exchanges.
- Maintained up-to-date knowledge of company products and services.
- Resolved customer complaints in a timely manner.
- Tracked daily performance metrics such as average wait times, first call resolution rates.
- Monitored all incoming emails, phone calls and online chats promptly.
Dental Assistant/Office Managment
Dept Of Corrections/Smallwood Prison services
2006.02 - 2016.10
- Clinical duties include assisting the dentist in clinical set-up and breakdown, explanation of treatment plans, and dental education.
- Office duties include answering the phones, processing billing and dental contact codes, record keeping and charting, and scheduling patients and correspondence.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Sterilized instruments according to established guidelines and protocols.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Kept accurate records of dental treatments provided for each patient's visit.
- Educated patients on proper oral hygiene techniques and habits.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Ordered supplies necessary for daily operations of the practice.
- Took digital X-rays of teeth using radiographic equipment.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Laid out dental instruments and equipment before procedures.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Educated patients on treatment procedures and post-procedure home care.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Exposed dental diagnostic x-rays.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Updated patient records with new data and treatment information.
- Applied protective coating of fluoride to teeth during dental procedures.
DENTAL ASSISTANT/front desk receptionist
Lincoln dental center
1999.09 - 2005.09
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Sterilized instruments according to established guidelines and protocols.
- Ordered supplies necessary for daily operations of the practice.
- Kept accurate records of dental treatments provided for each patient's visit.
- Took digital X-rays of teeth using radiographic equipment.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Conducted routine maintenance of equipment used in dentistry operations.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Educated patients on proper oral hygiene techniques and habits.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Explained dental services and payment plans to help patients make informed decisions.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Checked with participants throughout procedures to help alleviate anxiety.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
EXPANDED FUCTIONS AND RADIOLOGY CERT -
UNIVERSITY OF FLORIDA
10.2016
DENTAL ASSISTING AND OFFICE MANANGEMENT CERT -
NY SCHOOL FOR MED AND DENTAL ASSISTANTS
09.1998
Skills
- Microsoft Word
- Salesforce systems
- DOS systems
- Communications skills
- Problem solving
- Customer service
- Typist
- Invoice Processing
- Data Entry
- Scheduling
- Inbound and Outbound Calling
- Filing
- Follow-up skills
- Administrative Support
Affiliations
- Crocheting
- Reading
- Journaling
- Painting
- DIY nail art
References
References available upon request.
Timeline
Accounts Payable Clerk
Kelly Services/Owens Corning
2023.05 - Current
Optum CSR
Optum
2020.02 - 2020.08
Virtual Customer service REP
Turbo Tax
2019.01 - 2020.01
Dental Assistant/Office Managment
Dept Of Corrections/Smallwood Prison services
2006.02 - 2016.10
DENTAL ASSISTANT/front desk receptionist
Lincoln dental center
1999.09 - 2005.09
EXPANDED FUCTIONS AND RADIOLOGY CERT -
UNIVERSITY OF FLORIDA
DENTAL ASSISTING AND OFFICE MANANGEMENT CERT -
NY SCHOOL FOR MED AND DENTAL ASSISTANTS
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