Sabriya Sharrieff
Operations Director
Hayward,CA
Summary
Highly valued and performance-oriented leader with Operations and high-volume manufacturing domains. Looking for high output operations leadership role. Accomplished operations executive with 22+ years of experience Lead audit owner for operations related Business Units (BUs) Over $7M PNL managed. Managed teams of around 100 FTEs and Contractors spread over all US and Overseas time zones. Team development, performance monitoring and employee mentoring. Managed and reorganized team during M&A setup and improving quality, cost, and service delivery.
Overview
23
23
years of professional experience
Work History
National Director
The Millennium Group / Bank Of America
San Francisco, CA
01.2019 - Current
- Internally promoted many times to current rank of director, managing operations and office facilities
- Manage 7 exempt and 78 nonexempt employees
- Manage process implementations and operational controls
- Responsible for monthly invoicing of approximately $600 thousand in gross revenue for fifteen business units across national account
- Compiled and analyze weekly and monthly profiles, financial statements, and ad hoc reporting for fifteen business units
- Prepared reports and analyze variances in cost vs volumes
- Onboarding of new staff
- Staff turnover reduced by 32%
- Average time on job increased from 3 to 8 years
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Performed forecasting to identify necessary changes for supply chain business.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Enterprise Financial Analyst
Exela Technologies / Bank Of America
01.2011 - 01.2019
- Upload and reconcile invoices through client based Ariba system
- Single Point of Contact (SPOC) for 300+ monthly expense related inquiries
- Reviewed financial reports and streamlined operations to increase productivity and company profits.
- Manage 18, PNLs
- Responsible for monthly invoicing of approximately $1.3 million in gross revenue for eighteen business units across national account
- Processed eighteen business unit utilization reports via Lansa application
- Processed chargeback invoices and JDE revenue reclass entries
- Processed accrual and defered expenses
- Maintain Operational Risk Detection events log
- Compiled and analyze weekly and monthly profiles, financial statements and ad hoc reports for eighteen business units
- Used Pace to create reports and recommended courses of action to upper management.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
- Developed forecasting tools to analyze revenue variance, business pipeline and industry trends.
- Led meetings with directors to analyze spending and provide financial recommendations.
- Improved operational efficiency and cultivated cost reduction and increased productivity.
- Handled internal and external inquiries and complaints submitted by accounts payable clerk, finance director and other department heads, providing outstanding customer service when resolving issues.
- Delivered financial oversight and advice to corporate stakeholders to improve strategic planning.
Site Manager
Pitney Bowes / Bank of America
San Francisco, CA
01.2009 - 01.2011
- Upload and reconcile invoices through client based Ariba system
- Helped developed and administer dynamic database that tracks production workflow and delivers various management-based reports
- Developed and implemented utilization cost savings and streamlined billing process for non-conforming business units
- Responsible for monthly invoicing and billing of approximately $1.3 million in gross revenue for thirteen business units across national account
- Compiled and analyze weekly and monthly profiles, financial statements and ad hoc reporting for thirteen business units
- Prepared reports and analyze variances in cost vs volumes
- Managed staff of 15 across 4 business units
- Interviewed, hired and trained new workers.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues between employees and customers using company policies.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Created weekly and monthly reports and presentations for management team.
Business Support Analyst
Pitney Bowes / Bank of America
San Francisco, CA
01.2003 - 01.2009
- Upload and reconcile invoices through client based Ariba system
- Responsible for monthly invoicing and billing of approximately $1.8 million in gross revenue for thirteen business units across national account
- Compiled and analyze weekly and monthly unit profiles, financial statements and ad hoc reporting for thirteen business units
- Prepared reports and analyze variances in cost vs volumes
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Participated in real estate change proposals, incorporating available business intelligence to inform property management decisions.
- Mapped current business and operational processes and recommended areas for improvement.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
Facilities Coordinator
Pitney Bowes / UDV
San Francisco, CA
01.2000 - 01.2003
- Served as point of contact for internal and external customers seeking support and information.
- Served as direct client contact for high volume call center
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Processed invoices, point of contact for all vendors, ordered supplies and monitored front desk
- Department budget tracking made travel arrangements for Facilities Manager and Supervisors
- Monitored employee access cards, parking permits, and after-hours building access
- Processed power-ship, interoffice mail, and mail route delivery
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Scheduled conference room meetings and developed new employee welcome packages
- Account coding and account receivables.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Pushed contractors and vendors to complete projects within specified timelines.
- Managed minor appliance issues and scheduled repairs.
Team Lead
Pitney Bowes / Bank Boston Robert Stephenson
San Francisco, CA
05.1999 - 01.2000
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed all aspects of day-to-day mailroom operations
- Supervised team of 6, sorted in coming USPS mail
- Processed all outgoing mail, logged stock certificates
- Direct contact for all client inquiries as well as maintained all mailroom supplies.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Employee Performance Management System
- Administration and Reporting
- Technical Proficiency
- Employee Coaching and Motivation
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Talent Pipelining
- Sales Intelligence
- Complaint Response
- Customer Satisfaction
- Performance Improvement
- Confidential Records Management
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
National Director
The Millennium Group / Bank Of America
01.2019 - Current
Enterprise Financial Analyst
Exela Technologies / Bank Of America
01.2011 - 01.2019
Site Manager
Pitney Bowes / Bank of America
01.2009 - 01.2011
Business Support Analyst
Pitney Bowes / Bank of America
01.2003 - 01.2009
Facilities Coordinator
Pitney Bowes / UDV
01.2000 - 01.2003
Team Lead
Pitney Bowes / Bank Boston Robert Stephenson
05.1999 - 01.2000
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